Kaitlyn Cinquemano
Hiawassee ,GA
Summary
Energetic Account Manager skilled in building customer relationships and understanding customer needs. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals and collaborating with integral teams. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Channel Account Renewal Manager
Knowbe4
07.2021 - Current
- Achieved established KPI for company, regional team and individual performance. By hitting over 85% deal retention and 110% net booking retention monthly.
- Used disciplined execution of renewals process and funnel management to reach and exceed sales goals. Closing $Five million seven hundred ninety-two thousand nine hundred thirty-four and forty-seven in renewal sales with $One million two hundred thousand in upsell revenue of that being in upsell and over 1,100 renewals in 2023.
- Negotiated high-dollar contracts with C-suite Executives including extremely complex terms, conditions and considerations, skillfully navigating market conditions and client dispositions to secure optimal terms for company.
- Prioritized organizational goals and core values in acting on decisions benefiting company while achieving high rate of customer satisfaction.
- Provided executive management with complete visibility to renewals and solicited executive involvement to salvage high-value accounts with complex or unusual objections to continued business relations.
- Pursued timely interactions with existing clients to gauge satisfaction, resolve objections and secure contract renewals.
Vendor Solutions Representative -Visual Edge
Tech Data
03.2021 - 07.2021
- Managed inventory to provide customers with access to products in high demand.
- Built relationships with industry stakeholders to stay informed on industry trends and developments.
- Built Rapport with Strategic Accounts selling, Samsung, LG, Ergotron, and SHARP/NEC ( In West Coast Region)
- Understood each target customer's business model, mapped out organization, and identified unique technology needs.
- Planned and executed company participation in trade shows and conferences to initiate relationships with potential clients and promote products and services.
- Conducted company performance evaluations after events to assess interest level shown for products and services and discover opportunities for growth.
Associate Sales Representative II
Tech Data
05.2016 - 03.2021
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
- Supported teams in maintaining work flow to provide timely answers regarding quotes and orders while maintaining SLAs
- Cultivated and nurtured relationships with customers in strategic vertical markets to support ongoing definition of differentiated product value
- Developed team communications and information for sales meetings to discuss gap plans and how to close out goals
- Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies
- Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from back orders or logistical errors , protecting company reputation and loyal client base
- Gained strong leadership skills by managing projects from start to finish
Education
Associate of Arts - Early Childhood Education
Hillsborough Community College
Tampa, FL05.2010
High School Diploma -
Gaither High School
Tampa, FL05.2008
Skills
- Sales Associate of Quarter Award
- Sales team leadership
- Pipeline Management
- Sales and service-oriented
- Strategic Account planning
- Consultative Selling Techniques
- Customer Retention
- Business Development
Certification
DSCE
Present
Digital Signage Certified Expert
Timeline
Channel Account Renewal Manager
Knowbe4
07.2021 - Current
Vendor Solutions Representative -Visual Edge
Tech Data
03.2021 - 07.2021
Associate Sales Representative II
Tech Data
05.2016 - 03.2021
Associate of Arts - Early Childhood Education
Hillsborough Community College
High School Diploma -
Gaither High School
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