Tiffany Coats
Gardena,CA
Summary
Accomplished professional with a robust background in public safety and operations management, notably with the Transportation Security Administration. Excelled in enhancing inter-agency coordination and implementing security improvements, showcasing adaptability and analytical thinking. Proven track record in team development and passenger screening, ensuring safety and efficiency in high-stakes environments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
TSA Agent
Transportation Security Administration, TSA
08.2021 - Current
- Strengthened inter-agency coordination by participating in joint exercises with local law enforcement officials.
- Assisted in deterring potential threats by performing regular and random security checks.
- Conducted routine audits of security measures, identifying areas for improvement and implementing corrective actions as needed.
- Demonstrated vigilance in monitoring surveillance systems for suspicious activities within airport premises.
Bus Driver
Los Angeles Metropolitan Transportation Authority
08.2011 - 03.2021
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
Handler/DOT Courier
FedEx
03.2006 - 10.2007
- Assisted with loading and unloading trucks, ensuring proper weight distribution for safe transportation and minimizing the risk of damage to goods during transit.
- Handled sensitive materials responsibly in compliance with regulatory guidelines and client requirements.
- Demonstrated professionalism under pressure during high-volume periods while maintaining attention to detail in package handling tasks.
- Participated in warehouse improvement initiatives by offering constructive feedback and suggestions based on personal experiences and industry best practices.
Mail Handler
United States Postal Service, USPS
09.2004 - 12.2006
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
- Balanced workload effectively during peak seasons to ensure consistent service levels despite increased volume demands.
- Assisted in the training of new employees, sharing best practices for effective mail handling procedures.
- Utilized automated equipment for faster sorting, reducing manual labor requirements and increasing accuracy rates.
Home Care Provider
Home Care Services
06.2003 - 07.2006
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Assisted patients with self-administered medications.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
Education
Associate of Science - Criminal Justice
Westwood College - Los Angeles
Los Angeles, CA06.2015
Skills
- Passenger Screening
- Public Safety Awareness
- Operations Management
- Team Development
- Adaptability and Flexibility
- Analytical Thinking
- First Aid Training
Certification
- Introduction to Incident Command System, ICS-100 – Federal Emergency Management Agency.
- Behavior Detection and Analysis Training Certificate - Transportation Security Administration (TSA).
Timeline
TSA Agent
Transportation Security Administration, TSA
08.2021 - Current
Bus Driver
Los Angeles Metropolitan Transportation Authority
08.2011 - 03.2021
Handler/DOT Courier
FedEx
03.2006 - 10.2007
Mail Handler
United States Postal Service, USPS
09.2004 - 12.2006
Home Care Provider
Home Care Services
06.2003 - 07.2006
Associate of Science - Criminal Justice
Westwood College - Los Angeles
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