Tiffany Coleman
Mayville
Summary
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
SSM Health
10.2024 - Current
- Facilitated patient registration and appointment scheduling using electronic health record systems.
- Collaborated with clinical staff to resolve patient concerns and improve service delivery.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Ensured accurate verification of insurance coverage and eligibility for patients.
Income Maintenance Specialist
State of Wisconsin (Miles)
Milwaukee, WI
06.2024 - 10.2024
- Handling application for Childcare, Healthcare or Foodshare
- Resolved customer inquiries using CRM software, enhancing overall service efficiency.
- Collaborated with cross-functional teams to improve response times and service quality.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Patient Representative Lead
Aurora Medical Center
Summit, WI
12.2021 - 06.2024
- Coordinated communication between patients and medical staff to streamline appointment scheduling.
- Managed patient intake processes, ensuring accuracy and efficiency in information collection.
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Developed strong rapport with patients through active listening skills, empathy, and understanding of individual needs.
- Maintained strict confidentiality of sensitive information in compliance with HIPAA regulations and company policy.
- Trained new staff on filing, phone etiquette and other office duties.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Customer Service Representative
Anthem, Inc.
Fond du Lac, WI
07.2018 - 08.2021
- Resolved customer inquiries through various channels, ensuring timely and accurate responses.
- Managed high-volume call traffic while maintaining professionalism and effective communication skills.
- Trained new team members on best practices for customer service and system usage.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Education
Diploma and Certificate - Medical Assistant, Medical Billing and Coding
Moraine Park Technical College
Fond Du Lac, WI12-2013
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Appointment scheduling
- Phone and email etiquette
- Medical terminology
- Problem-solving
- EMR
- Verbal and written communication
Awards
Graduated with Honors, Have positive feedback from patients/members
Timeline
Patient Access Representative
SSM Health
10.2024 - Current
Income Maintenance Specialist
State of Wisconsin (Miles)
06.2024 - 10.2024
Patient Representative Lead
Aurora Medical Center
12.2021 - 06.2024
Customer Service Representative
Anthem, Inc.
07.2018 - 08.2021
Diploma and Certificate - Medical Assistant, Medical Billing and Coding
Moraine Park Technical College