Tiffany Costanzo

Work History

Rox Gastropub

Wooster, OH

09.2013 - Current

Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Closed out cash register and prepared cashier report at close of business.
Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Trained multiple new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Poured and prepared mixed drinks for over 100 customers daily.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Implemented drink prep procedures that significantly reduced wasted stock.
Developed specialty drinks to work with seasonal menu changes, sustaining customer interest and solid bar revenue.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Kept bar presentable and well-stocked to meet customer needs.
Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.

Wholesome Pet Company

Smithville, OH

05.2003 - 02.2012

Achieved monthly sales goals by promoting product benefits and enrolling new clients.
Retained excellent client satisfaction ratings through outstanding service delivery.
Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Attended advanced training sessions and conferences to increase product knowledge and productivity.
Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
Expanded customer base and boosted profit within product line.
Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
Set up calendar with customer birthdays and other special events for personal touch.