Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Curry

Raleigh,NC

Summary

Talented Pharmacy Technician skilled in handling administrative, operational and medical data processing. Highly skilled in building lasting customer relationships and well-versed in staying calm in high stress environments. Wears many hats to accomplish dynamic objectives and team goals. Organized, dependable and successful at managing multiple priorities with a positive attitude.

Overview

9
9
years of professional experience

Work History

PROGRAM COORDINATOR

Amerisource Bergen
05.2022 - Current
  • Processed orders from referral sources and patients, responded to phone and fax inquiries and resolved patient complaints.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Tracked customer service cases and updated service software with customer information.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Performs coordination of insurance benefits, negotiate payment arrangements, and collected copayments.
  • Consistently managed over 85 referrals day exceeding production goals of 65.

PHARMACY TECHNICIAN III

WAKEMED HOSPITAL
09.2014 - 05.2022
  • Inputted critical data in EPIC to keep patient records current and ensured data was entered according to outlined standards.
  • Assessed and reported errors to lead pharmacist on duty and adhered to company policies and procedures regarding pharmacy errors.
  • Managed online compliance reporting system and conducted investigations concerning compliance issues.
  • Counted, measured, and compounded medications following standard procedures.
  • Actively listened to medical staff, handled concerns quickly and escalated major issues to pharmacist in charge.
  • Responded to phone call requests for products, services, and medical information.
  • Answered constant flow of hospital calls with minimal wait times.
  • Processed prescription service orders promptly to increase patient satisfaction.
  • Increased federal compliance by over 35% while assisting in audits.

SENIOR ORDER ENTRY REPRESENTATIVE

CVS/CAREMARK SPECIALITY PHARMACY
07.2017 - 02.2022
  • Processed referrals from spreadsheets quickly to start new patients on service.
  • Entered various data for insurance plans and verified major medical plans to verify claim eligibility.
  • Assisted with prior authorizations, medication synchronization, and medication management for PBM clients.
  • Handled advanced issues with calm, knowledgeable and professional approach.
  • Reviewed accuracy of information requested and ensured supporting documents were available.
  • Responded to team support questions quickly to maintain call center efficiency.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Trained staff on operating procedures and company services.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Consistently met company inbound call goals by 112% daily.

Education

CERTIFIED PHARMACY TECHNICIAN -

National Certification CPhT

HIGH SCHOOL DIPLOMA -

Orange High School
Orange, NJ

Skills

  • Verbal & Written Communication
  • Critical Thinking & Problem Solving
  • Compliance Understanding
  • Data Accuracy
  • Document Preparation and reporting
  • Interpersonal Skills
  • Organized & Resourceful
  • Claims Processing
  • Policy Analysis
  • Time & Project Management
  • Financial Negotiation Skills
  • Flexibility & Adaptability
  • Quality Assurance
  • Management, Oversight & Accountability
  • Customer Relationship Management
  • Data Entry
  • Payment Processing
  • Complaint Resolution
  • Inbound Phone Call Management
  • Calm Disposition
  • Product Knowledge
  • Customer Service Optimization
  • Salesforce
  • SQL
  • EPIC
  • CRM Solutions

Timeline

PROGRAM COORDINATOR

Amerisource Bergen
05.2022 - Current

SENIOR ORDER ENTRY REPRESENTATIVE

CVS/CAREMARK SPECIALITY PHARMACY
07.2017 - 02.2022

PHARMACY TECHNICIAN III

WAKEMED HOSPITAL
09.2014 - 05.2022

CERTIFIED PHARMACY TECHNICIAN -

National Certification CPhT

HIGH SCHOOL DIPLOMA -

Orange High School

Similar Profiles

  • KECIA HAYES-POWELL

    KECIA HAYES-POWELLKECIA HAYES-POWELL

    Patient Success Specialist at Amerisource Bergen, The Lash GroupPatient Success Specialist at Amerisource Bergen, The Lash Group

  • Bryan Eichler

    Bryan EichlerBryan Eichler

    Supervisor of Operations at (Cencora) Amerisource Bergen - MWI Animal HealthSupervisor of Operations at (Cencora) Amerisource Bergen - MWI Animal Health

  • Rashad Green

    Rashad GreenRashad Green

    Patient Care Coordinator (PCC) at Amerisource Bergen/Theracom Specialty Pharmacy.Patient Care Coordinator (PCC) at Amerisource Bergen/Theracom Specialty Pharmacy.

  • Andrea Craig

    Andrea CraigAndrea Craig

    Infusion Nurse at Innomar Strategies Amerisource BergenInfusion Nurse at Innomar Strategies Amerisource Bergen

  • FRANKLYN GENAO

    FRANKLYN GENAOFRANKLYN GENAO

    Team Member at Bomb BarTeam Member at Bomb Bar

CREATE PROFILE
Tiffany Curry