Tiffany Dean
Fort Worth,Texas
Summary
Hardworking employee enthusiastic about learning inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Successful Owner/Operator with expertise in Customer Service industry and insights on competitors and clientele. Dedicated leader maintains professional relationships and negotiates beneficial deals.
Overview
21
21
years of professional experience
Work History
Owner/Operator
Family Aair Events and Catering
04.2017 - Current
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Implemented effective financial management practices, improving cash flow and profitability.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Negotiated contracts with vendors to secure favorable terms for the business.
Client Service Representative II
Bank of America
11.2022 - 03.2023
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Increased customer retention rates through personalized follow-ups and timely resolution of concerns.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Supported sales team in closing deals with thorough product knowledge and exceptional customer care.
- Reduced wait times for clients by implementing efficient scheduling practices within the team.
- Assisted clients with navigating online platforms and tools, enhancing their overall experience with the company''s resources.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
Associate Customer Service Representative
Wells Fargo Bank, N.A.
06.2019 - 10.2022
- Managed high volume of incoming calls, maintaining composure under pressure and providing accurate information to customers.
- Streamlined communication channels for improved team collaboration and efficiency.
- Reduced response times with effective time management and prioritization skills.
- Utilized CRM software effectively for efficient tracking of customer interactions and issue resolution progress.
- Ensured compliance with company guidelines regarding data confidentiality when handling sensitive client information during communications or transactions processing purposes.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Human Resources Part-time Supervisor
United Parcel Service
10.2019 - 11.2020
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
Human Resources Assistant for UPS
Spectraforce Technologies Inc.
11.2018 - 09.2019
- Streamlined the recruitment process for efficiency, reducing time-to-fill job vacancies.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Managed benefits administration, ensuring accurate enrollment and timely resolution of issues.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
- Coordinated employee training programs to promote professional development and skill enhancement.
- Played a key role in conflict resolution efforts, resulting in improved workplace harmony.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
Operations Specialist/Market Recruiter
Labor Ready, Inc.
09.2003 - 03.2016
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Collected, arranged, and input information into database system.
- Tracked and analyzed reports to determine needed improvements.
- Utilized advanced analytical skills in order to resolve complex operational issues effectively.
- Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
- Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problemsolving.
- Continuously sought opportunities for professional development in order to remain knowledgeable about industry best practices.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
Education
Diploma -
Joe C. Bean Everman High School
05.1989
Northside High School
08.1988
Skills
- Administrative
- Customer Service
- Payroll
- Recruiting
- Accounts Receivable
- Accounts Payable
- Management
- Documentation And Reporting
- Staff Training and Development
- Human Resources
- Staffing
Timeline
Client Service Representative II
Bank of America
11.2022 - 03.2023
Human Resources Part-time Supervisor
United Parcel Service
10.2019 - 11.2020
Associate Customer Service Representative
Wells Fargo Bank, N.A.
06.2019 - 10.2022
Human Resources Assistant for UPS
Spectraforce Technologies Inc.
11.2018 - 09.2019
Owner/Operator
Family Aair Events and Catering
04.2017 - Current
Operations Specialist/Market Recruiter
Labor Ready, Inc.
09.2003 - 03.2016
Diploma -
Joe C. Bean Everman High School
Northside High School
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