Tiffany Decker
Beaverton,OR
Summary
Dynamic Customer Service Specialist with a strong background in sales support and conflict mediation. Recognized for exceeding service goals and fostering positive relationships to enhance customer loyalty and satisfaction.
Overview
9
9
years of professional experience
Work History
Customer Service Specialist
G.T. Michelli Co., LLC
Beaverton, Oregon
08.2023 - Current
- Answered incoming customer inquiries regarding product and service information.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Processed orders and managed customer accounts promptly in Netsuite.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Maintained product knowledge to provide accurate information to customers.
- Trained new staff on customer service protocols and tools.
- Developed positive relationships with customers, vendors and team members.
- Managed collections process to ensure timely payment from customers.
- Exceeded established service goals while leveraging customer service, sales, and employee management best practices.
- Dispatched technicians to job sites using Indysoft.
- Maintained technicians' calendars on a daily basis.
- Processed time cards on a weekly basis.
- Supported sales team members to drive growth and development.
Sales Manager
OSL Retail Services
Happy Valley, Oregon
02.2018 - 08.2023
- Monitored inventory levels and coordinated with suppliers for timely restocking.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Cultivated relationships with key clients, resulting in increased customer loyalty and satisfaction.
- Conducted regular performance evaluations, leading to improved team effectiveness.
- Maintained promotional campaigns that enhanced product visibility in retail locations.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established new accounts and serviced existing accounts, maintaining professional relationships.
- Assisted senior management in developing long-term strategic goals for the company's growth.
Education
High School Diploma -
Springdale Academy
Troutdale, OR06-2008
Certificate of Completion in Office Administration - Administrative Management
Springdale Job Corps
Troutdale, OR10-2007
Skills
- Customer account management
- Order processing
- CRM documentation
- Payment solutions
- Sales support
- Customer service
- Calling skills
- Microsoft office
- Multitasking
- Problem solving
- Effective communication
- Written communication
- Relationship management
- Relationship building
- Conflict mediation
- Adaptive team player
Timeline
Customer Service Specialist
G.T. Michelli Co., LLC
08.2023 - Current
Sales Manager
OSL Retail Services
02.2018 - 08.2023
High School Diploma -
Springdale Academy
Certificate of Completion in Office Administration - Administrative Management
Springdale Job Corps