Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Vanessa DeSantis

Surprise,AZ

Summary

An enthusiastic and detail-oriented individual with a strong foundation in communication and media studies, seeking to leverage a diverse skill set in a dynamic communications internship. Demonstrates exceptional proficiency in both written and verbal communication bolstered by experience, social media, and public relations. Adept at developing and executing strategic communication plans that align with organizational goals and engage target audiences effectively.

Overview

3
3
years of professional experience

Work History

Hostess

The Social Restaurant
03.2023 - 05.2023
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Front Desk Receptionist

Salon Rache
04.2022 - 08.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Restaurant Hostess

A Bellagio Italian Restaurant
05.2021 - 10.2021
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.

Front Desk Receptionist

Palazzi Salon
11.2019 - 06.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings with stylists.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival into the salon.

Education

Currently Enrolled - Communications

University of Arizona
Tucson, AZ
06-2026

Skills

  • Customer Service
  • Effective Multitasking
  • Patience and Empathy
  • Phone Etiquette
  • Detail Oriented
  • Customer service expertise
  • Guest Engagement
  • Hospitality service expertise

Interests

  • Gym Workouts
  • Community Cleanup
  • Excercise/Weight Training
  • International Travel
  • Adventure Travel
  • Hiking

Timeline

Hostess

The Social Restaurant
03.2023 - 05.2023

Front Desk Receptionist

Salon Rache
04.2022 - 08.2022

Restaurant Hostess

A Bellagio Italian Restaurant
05.2021 - 10.2021

Front Desk Receptionist

Palazzi Salon
11.2019 - 06.2021

Currently Enrolled - Communications

University of Arizona

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Vanessa DeSantis