Tiffany DeSpain
Bullhead City,AZ
Summary
Dynamic Medical Assistant with extensive experience at Tristate Orthopedic and Lakeside Heart and Vascular, excelling in patient care coordination and HIPAA compliance. Proven ability to enhance office operations and train staff, ensuring high-quality service and efficient procedures. Recognized for professionalism and adaptability in fast-paced environments, contributing to improved patient outcomes and satisfaction.
Overview
26
26
years of professional experience
Work History
Medical Assistant
Lakeside Heart and Vascular
Bullhead City, AZ
04.2025 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Medical Assistant
Tri-State Orthopedic Institute
2000 HWY 95, Ste. 200 Bullhead City, Az. 86442
01.2009 - 04.2025
- Worked alongside Surgeon(s) and administrative staff to implement care and efficiency improvements to support and enhance office operations.
- Assisted physicians with in-office procedures (preparation, application of, and sterilizing instrumentation) including injections, wound care, and fracture care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Oriented and trained new staff on proper procedures and policies within all functions of clinic: check in, medical records, billing, surgical scheduling, and medical assist.
- Directed patients to exam rooms, fielded questions, and completed intake evaluation and necessary triage assessment for physician examinations. (25-80 patients daily)
- Called and faxed pharmacies to submit prescriptions and refills.
- Educated patients about medications, procedures, and care plan instructions.
- Ordered, scheduled, and received prior authorizations for all external orders (therapy/ home health, diagnostic testing, laboratory workup, and surgical planning)
- Balanced and processed all daily billing including pricing and coding requirements for office and surgical fees.
Hotel Check In/ Night Audit
Colorado Belle Casino Resort
Laughlin, NV
01.2008 - 04.2009
- Completed night audit for guest ledgers for hotel, reservation, and restaurant registers. Addressed and reconciled discrepancies as required for cash drop and credit card transactions.
- Closed daily accounts and submitted statements to leadership for ongoing financial reporting.
- Acted as manager on duty during overnight 2 times per week.
- Generated daily reports to keep leadership informed about arrivals, departures and overall occupancy.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Provided quick, complete responses to guest requests and concerns to create pleasant stays.
Office Administrative Assistant
Staggs Construction
Bullhead City, AZ
01.2003 - 12.2007
- Created and updated records and files to maintain document compliance.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Responded to inquiries from callers seeking information.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
- Conducted research to assist with routine tasks and special projects.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Office Assistant
Desert Recreation, Montclair Yamaha
Bullhead City, AZ
01.2000 - 12.2002
- Collaborated with various departments to complete assigned tasks.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Input data into spreadsheets and databases for inventory, and company sales.
- Input and process of accounts payable, and receivable.
- Payroll
- Employee scheduling
- Work orders for supplies, and parts.
- Trained staff and personnel for various job entities within company.
Coaching Assistant
Cruhsd #2
Bullhead City, AZ
09.1999 - 05.2002
- Mentored younger less experienced athletes by providing guidance encouragement advice navigating challenges inherent competitive sports.
- Promoted good sportsmanship with competing teams on- and off-field.
- Ensured timely communication with parents regarding player progress, upcoming events, and any concerns or issues that arose during the season.
- Developed and implemented training drills to improve team cohesiveness and performance.
Education
Higher Education For Self Enrichment
Mohave Community College
Bullhead City, AZMultiple Modalities
Nevada School of Massage Therapy - Las Vegas
Las Vegas, NV05.2006
High School Diploma -
Mohave High School
Bullhead City, AZ05.1999
Skills
- Medical terminology knowledge
- Customer service
- HIPAA compliance
- Procedure assistance
- Reliable team player
- Professionalism and ethics
- Patient care coordination
- Adaptable
- Group leadership
- Personable and friendly
- Safety protocols
- Effective communication
Timeline
Medical Assistant
Lakeside Heart and Vascular
04.2025 - Current
Medical Assistant
Tri-State Orthopedic Institute
01.2009 - 04.2025
Hotel Check In/ Night Audit
Colorado Belle Casino Resort
01.2008 - 04.2009
Office Administrative Assistant
Staggs Construction
01.2003 - 12.2007
Office Assistant
Desert Recreation, Montclair Yamaha
01.2000 - 12.2002
Coaching Assistant
Cruhsd #2
09.1999 - 05.2002
Higher Education For Self Enrichment
Mohave Community College
Multiple Modalities
Nevada School of Massage Therapy - Las Vegas
High School Diploma -
Mohave High School