Tiffany Desrosiers
Jacksonville,FL
Summary
Confident training leader with demonstrated planning, organizational and leadership abilities focused on achieving results and building team's capabilities. Highly effective at educating people at all different skill levels. Seek similar role with new opportunities.
Overview
11
11
years of professional experience
Work History
Multi-Unit Training Manager
Starbucks
01.2015 - Current
- I successfully led a high-achieving team that excelled in driving sales, delivering exceptional customer satisfaction, and optimizing operational efficiency.
- Streamlined onboarding processes for new hires, resulting in reduced time to full productivity.
- Enhanced employee engagement through regular feedback collection and implementation of suggestions for improvement, creating a more motivated workforce.
- Implemented new software tools into employee training curricula, increasing overall technology proficiency levels within the organization.
- Delivered high-quality customer service education modules that resulted in increased customer satisfaction metrics across all units involved.
- Collaborated with management teams to identify areas needing improvement, leading to targeted training sessions addressing specific concerns.
- Boosted employee satisfaction and retention through effective coaching, mentoring, and career development support.
Business Manager/Bookkeeper
WEAVER SMALL PROPERTIES
03.2013 - Current
- Managing accounts receivable for two dozen properties, as well as overseeing QuickBooks for the head accountant for tax purposes.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
Education
Business Information Systems Management B.S, Honors Degree -
Florida State College
Orlando, FL12.2014
Skills
- Prioritizing & Planning
- Business Analysis
- Communication
- Coaching and Mentoring
- Operations Management
- Organizational Development
Timeline
Multi-Unit Training Manager
Starbucks
01.2015 - Current
Business Manager/Bookkeeper
WEAVER SMALL PROPERTIES
03.2013 - Current
Business Information Systems Management B.S, Honors Degree -
Florida State College
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