TIFFANY DITRO
Philadelphia,PA
Summary
Dynamic Lead Medical Assistant experienced in patient registration, scheduling, and medical records management. Demonstrated proficiency in coding for inpatient and outpatient records, utilizing ICD-9, ICD-10, and ASC standards while navigating commercial and private insurance processes. Committed to enhancing patient care through effective communication and community health promotion initiatives.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Health Educator Family Planning/Certified Medical Assistant
Drexel Partnership Comprehensive Clinic
Philadelphia, Pennsylvania
12.2025 - 07.2026
- Educated comprehensive clinic patients on prevention, wellness, and chronic disease management.
- Delivered health education workshops for Drexel Partnership Comprehensive Clinic community programs.
- Assessed patient learning needs and tailored education plans for clinic visits.
- Coordinated referrals and follow-up support with clinic care teams.
- Developed clear teaching materials for Drexel Partnership Comprehensive Clinic outreach efforts.
- Documented patient education, counseling, and visit notes in clinic records.
- Guided patients through screening, treatment, and self-care instructions.
- Supported culturally sensitive communication across diverse Drexel Partnership Comprehensive Clinic populations.
- Monitored progress of patients participating in ongoing programs aimed at improving their overall well-being.
- Educated patients on how best to manage their chronic illnesses through lifestyle changes such as diet modifications or exercise regimens.
- Developed educational materials such as pamphlets, handouts, and videos to raise awareness about health-related topics.
- Attended professional conferences and meetings focused on advancing knowledge about public health issues affecting different communities.
- Performed outreach activities within the community such as door-to-door visits or school presentations designed to promote healthy habits.
- Checked accuracy of public health data and materials to ensure up-to-date information. of public data and materials, making immediate changes upon discovery of outdated information.
- Documented patient encounters and maintained accurate records of all program activities.
- Enhanced awareness of health resources and worked to connect individuals with programs.
- Reviewed current literature related to public health trends and strategies for implementing effective interventions.
- Maintained relationships with external stakeholders involved in promoting healthy lifestyles among individuals and families.
- Spoke with health community workers and members of the public about the importance of health, prevention, and treatment.
- Helped improve quality of training seminars and public health education materials.
- Collaborated with local organizations to coordinate resources and support for health-related programs in the area.
- Participated in research projects related to public health initiatives or interventions being tested or implemented by the organization.
- Collaborated with health specialists to determine client needs and helped clients develop attainable goals.
- Provided individual counseling sessions to clients regarding their personal wellness goals.
- Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large.
- Facilitated workshops and seminars on a variety of health topics including mental health, substance abuse, chronic diseases.
- Conducted assessments of community needs related to health education initiatives.
- Performed research on various health topics to develop thorough and comprehensive class curricula.
- Advised patients on available community resources that could help them better manage their overall well-being.
- Wrote grant proposals, marketed education programs and implemented fundraising strategies.
- Created reports summarizing data collected from program participants or other sources relevant to public health initiatives.
- Assisted in developing policies and procedures related to public health issues.
- Worked with state clients and stakeholders to shape procurements and identify opportunities for value added services.
- Organized health promotion campaigns and events for the public with an emphasis on disease prevention.
- Presented public talks to promote specific topics and the work of the organization.
- Provided DHS (Department of Health Services) with corrective action plans.
- Offered subject matter expertise for clinical assistance and program services like WIC.
- Developed partnerships with local businesses that could provide discounts for products or services beneficial for maintaining good physical and mental health.
- Developed budget plans for new initiatives targeting specific populations in need of improved access to healthcare services.
- Coordinated grant-related activities to obtain funding for health education programs.
- Used best-practice methodologies and programs, supporting community initiatives and research.
- Developed operational plans and policies necessary to achieve health education objectives and services.
- Presented health education talks at training workshops and conferences in the local area.
- Conducted one-on-one meetings with various businesses for partnership recruitment.
- Boosted community members' health knowledge through participation in health fairs and events.
- Supported community and government agencies with health-related media content.
- Collaborated with public relations team to organize and promote education programs and special events.
- Maintained databases and mailing lists to facilitate the functioning of health education programs.
- Collected data through field documentation, identifying specific needs of targeted populations.
- Collaborated with health specialists and civic groups to determine community health needs and availability of services.
- Trained new and existing employees on the best strategies for disseminating health-related information.
- Conducted and coordinated health needs assessments and other public health surveys.
- Coordinated and assembled promotional tools for use at schools and community health events.
- Supported patient intake and rooming at a comprehensive clinic.
- Prepared exam rooms with supplies, instruments, and infection control standards.
- Recorded vital signs and updated electronic health records.
- Assisted providers with examinations, procedures, and treatment plans.
- Collected specimens for laboratory testing following established protocols to ensure accuracy and coordinated lab sample handling.
- Scheduled patient appointments to optimize clinic workflow and reduce wait times. and managed patient communications for clinic flow.
- Reconciled medications and reviewed histories with clinical staff.
- Guided front desk and back office tasks in multidisciplinary clinic settings.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Educated patients about medications, procedures and physician's instructions.
- Scheduled appointments for patients via phone and in person.
- Organized charts, documents and supplies to maintain team productivity.
- Collected urine samples from patients for drug screens and pregnancy tests.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Assessed, documented, and monitored vital signs for patients within the outpatient setting.
- Ensured that all equipment was functioning correctly prior to use during patient examinations and treatments.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Performed preliminary physical tests to accurately record results in the patient history summary.
- Ordered medical supplies from approved vendors based on predetermined budget parameters.
- Assisted with scheduling patient appointments and follow-up visits.
- Cleaned and maintained medical equipment following procedures and standards.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Explained treatment procedures and physicians' instructions.
- Changed dressings on wounds to prevent infection and checked for healing.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Contacted medical facilities to schedule patients for admission.
- Processed orders for medical supplies and lab equipment.
Lead Register Medical Assistant
Jefferson Health
Philadelphia, PA
01.2020 - 11.2025
- Performed routine office duties such as answering phones, triaging patients, scanning records, faxing, copying, and filling.
- Documented medications, vital signs, and medical histories in the electronic medical records system.
- Renewed patients' prescriptions.
- Scheduled and authorized MRIs, CT scans, and other diagnostic tests to facilitate timely patient care.
- Performed EKGs and phlebotomy on patients.
- Ensured exam rooms were fully stocked with medical supplies to facilitate efficient patient care.
- Supported the doctor during medical procedures.
- Washed and sterilized medical supplies to maintain a safe and hygienic environment.
- Collecting blood samples by finger-sticks.
- Proficiency in a busy clinical setting.
- Naturally positive attitude and outlook.
- Knowledge of basic laboratory procedures.
- Streamlining operations and processes.
- Washing up and appropriately sterilizing and disinfecting equipment.
- Always adhering to the highest standards of business conduct and compliance.
- Maintaining appropriate documentation.
- Communicating ideas and concepts in a clear and understandable manner.
- Coordinated departmental communications to ensure efficient information sharing and improve team collaboration.
- Minimum typing speed of 45 wpm.
- Ability to work with minimum supervision.
- Participating in decision making
- A confident and clear telephone manner.
- Can work well under pressure.
- Dependable and trustworthy
- Center City
- Assisted physicians with in-office procedures and patient examinations.
- Recorded vital signs and updated electronic health records accurately.
- Reviewed patient histories and confirmed medications before appointments.
- Scheduled follow-up visits and coordinated referrals with Jefferson Health departments.
- Collected specimens and labeled samples according to clinic protocols.
- Educated patients on preparation instructions and forms to enhance understanding of their care process.
- Maintained exam rooms, supplies, and infection control standards throughout Jefferson Health clinics.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding the safeguarding of confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Organized patient charts before each day's clinic sessions began.
- Registered new patients into practice management software program accurately entering demographic information.
- Participated in team meetings to improve workflows and contribute to patient population outcomes.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Filed insurance claims forms in accordance with applicable regulations.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Administered medications under physicians' supervision.
- Positioned patients properly during examination or treatment for comfort and safety.
- Assisted back office patient processes to reduce office wait times.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Supported administrative staff by processing payments.
Medical Assistant
Drexel University College of Medicine
Philadelphia, PA
03.2009 - 12.2019
- Escorted patients to examination rooms and prepared them for physician exams. Read and recorded temperature, pulse and respiration. Prepared patient rooms prior to their arrival. Collected urine and fecal samples. Assisted with diagnostic and technical treatment procedures by setting up and operating medical equipment. Assisted physicians during examinations and procedures. examine and treat patients by assisting with instruments, injections and suture Removal. Assisted physicians in focused studies on the subject of prenatal care. Performed pregnancy tests and sent specimens for laboratory testing. Recorded patients' medical history, vital statistics and test results in medical records. Escorted patients to examination rooms and prepared them for physician exams. Monitored patient interactions to maintain compliance with HIPAA regulations. Educated patients about their treatments .Conducted laboratory tests to assess patient health. and communicated results. Maintained patient privacy and confidential patient information. Tested patients' blood glucose levels, and INR results.
- 03/2005-3/2010
- Dr. Matthew C. Frankel MD
Medical Assistant
Dr. Matthew Frankel
Philadelphia
03.2005 - 03.2010
- Assisted physicians with procedures and routine office visits
- Recorded vital signs and updated electronic health records
- Supported physicians during patient procedures at Drexel University College of Medicine clinics
Education
Medical Assistant Diploma - Medical Assistant
Delaware Valley School of Medical Assistants
Philadelphia, PA, USALittle Flower Catholic High School For Girls
Philadelphia, PASkills
- Patient assessment
- Clinical decision-making
- Patient record management
- Healthcare terminology
- Ethical healthcare practices
- Clinical training
- Laboratory best practices
- Specimen handling
- Medical equipment handling
- Rapid tests (Strep A, Influenza, and knowledge RSV)
- Test result evaluation
- Knowledge of medical protocols
- Alphabetical/numerical filing
Certification
NATIONAL REGISTRY OF MEDICAL ASSISTANTS, BSL Certification
Timeline
Health Educator Family Planning/Certified Medical Assistant
Drexel Partnership Comprehensive Clinic
12.2025 - 07.2026
Lead Register Medical Assistant
Jefferson Health
01.2020 - 11.2025
Medical Assistant
Drexel University College of Medicine
03.2009 - 12.2019
Medical Assistant
Dr. Matthew Frankel
03.2005 - 03.2010
Medical Assistant Diploma - Medical Assistant
Delaware Valley School of Medical Assistants
Little Flower Catholic High School For Girls