Tiffany Douglas
SHAWNEE,OK
Summary
Results-driven HCM Team Lead with expertise in coaching, operations management, and relationship building. Proven ability to streamline workflows, enhance team productivity, and foster collaboration across departments.
Overview
8
8
years of professional experience
Work History
HCM Team Lead
Acrisure
10.2025 - Current
- Coordinated workflow among team members to enhance productivity and efficiency.
- Led team in executing daily operational tasks, ensuring adherence to quality standards.
- Monitored performance metrics to identify areas for process improvement and optimization.
- Facilitated communication between departments to resolve issues and streamline operations.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Developed strong relationships with clients, fostering trust and confidence in the implementation process.
- Maintained up-to-date knowledge of industry trends and best practices in order to provide the most relevant solutions for clients'' businesses.
HCM Team Lead
Global Payments
08.2025 - 10.2025
- Trained new staff on company policies and operational procedures for seamless integration.
- Implemented best practices for project management, resulting in improved task completion rates.
- Supported development of training materials to enhance employee skill sets and knowledge retention.
- Assisted in preparing reports on team performance and operational outcomes for management review.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
HCM Specialist
Global Payments
04.2022 - 08.2025
- Developed and implemented process improvements to enhance operational efficiency.
- Analyzed transaction data to identify trends and optimize service delivery.
- Collaborated with cross-functional teams to streamline payment processing workflows.
- Managed customer inquiries, providing timely resolutions and support.
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Developed strong relationships with clients, fostering trust and confidence in the implementation process.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Maintained up-to-date knowledge of industry trends and best practices in order to provide the most relevant solutions for clients'' businesses.
Manager
Chillo
01.2021 - 12.2021
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Mentored team members, fostering professional development and enhancing overall performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
General Manager
Sweets on Main
01.2018 - 12.2020
- Oversaw daily operations, ensuring efficient workflow and high-quality customer service.
- Developed and implemented strategic marketing initiatives to increase brand awareness and sales.
- Managed inventory levels, optimizing stock turnover while minimizing waste.
- Trained and mentored staff, fostering a collaborative team environment focused on excellence.
- Analyzed sales data to identify trends, driving decisions for product offerings and promotions.
- Cultivated partnerships with local suppliers to improve product sourcing and support community engagement.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
High School Diploma -
Texas Board Of Education
Wichita Falls, TX2004
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Operations management
- Sales Force Knowledge
- Product management
- Relationship building
- Problem-solving
- Client service
- Onboarding and orientation
- Client support
Timeline
HCM Team Lead
Acrisure
10.2025 - Current
HCM Team Lead
Global Payments
08.2025 - 10.2025
HCM Specialist
Global Payments
04.2022 - 08.2025
Manager
Chillo
01.2021 - 12.2021
General Manager
Sweets on Main
01.2018 - 12.2020
High School Diploma -
Texas Board Of Education