Tiffany Downing
Albuquerque
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills honed at Red Lobster. Proven ability to enhance guest experiences through effective communication and menu knowledge. Adept at cash handling and team collaboration, consistently improving service quality and efficiency during peak hours.
Offering friendly and professional demeanor, ready to learn and excel in any environment. Ready to use and develop communication and customer service skills in any situation I am put in.
Overview
2
2
years of professional experience
Work History
Server
Red Lobster
12.2024 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with menu knowledge and food recommendations to enhance guest experiences.
- Handled cash transactions accurately while processing payments efficiently.
- Adapted quickly to changing priorities during peak service hours for optimal efficiency.
- Supported team members during busy shifts, fostering a cooperative work environment.
Take-Out Specialist
Red Lobster
08.2024 - 12.2024
- Prepared and packaged take-out orders accurately and efficiently for customer pickup.
- Assisted customers with menu selections, providing recommendations based on preferences.
- Managed order ticket system, ensuring timely processing of requests during peak hours.
- Adapted quickly to changing customer needs and feedback, improving service quality.
- Supported team in training new staff on take-out procedures and best practices.
Host
Red Lobster
08.2023 - 08.2024
- Greeted and seated guests efficiently, ensuring optimal dining experience.
- Managed reservation system, coordinating seating to maximize table turnover.
- Assisted in training new hosts, fostering teamwork and improving service standards.
- Communicated effectively with kitchen staff to streamline order processing.
- Monitored wait times and adjusted seating arrangements to minimize guest wait periods.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
Volcano Vista High School
Albuquerque05-2025
Bachelor of Arts - Business Administration
University of New Mexico
Albuquerque, NM05-2029
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Team collaboration
Timeline
Server
Red Lobster
12.2024 - Current
Take-Out Specialist
Red Lobster
08.2024 - 12.2024
Host
Red Lobster
08.2023 - 08.2024
High School Diploma -
Volcano Vista High School
Bachelor of Arts - Business Administration
University of New Mexico
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