Tiffany Dunn
Richmond,VA
Summary
Customer-focused professional with expertise in conflict resolution and problem-solving. Provides effective communication and service solutions that drive customer satisfaction and loyalty. Collaborates within teams and adapts to changing needs to consistently achieve organizational goals.
Overview
14
14
years of professional experience
Work History
Salon Manager
Tiny Textures
Richmond, VA
05.2024 - Current
- Supervised daily salon operations, upholding high customer service standards and achieving consistent satisfaction.
- Manage payments, inventory, and customer communication.
- Managed staff scheduling and assignments to improve operational efficiency.
- Provide conflict resolution and maintain high service standards.
- Resolved customer concerns promptly to reinforce a strong community reputation and increase client loyalty.
Supervisor
Spirit Airlines
Richmond, VA
08.2019 - 08.2024
- Supervised frontline staff in check-in, gate operations, and customer service to enhance operational efficiency.
- Resolved escalated customer issues and managed travel disruptions to maintain service standards.
- Trained and mentored team members on operational procedures and customer service excellence.
- Conducted training sessions for employees on various operational tasks.
- Handled escalated customer issues and travel disruptions.
- Ensured TSA and airline policy compliance.
- Coordinated staffing schedules to optimize resource allocation during peak travel periods.
Assistant Sales Manager
Acceptance Now
Richmond, VA
05.2016 - 08.2019
- Guided customers in selecting rental/purchase options and financing solutions.
- Handled inbound/outbound calls for payments and account updates, ensuring accurate account management.
- Fostered relationships with clients, enhancing loyalty and repeat business opportunities.
- Addressed customer concerns effectively, contributing to achievement of sales goals.
- Collaborated with team members to enhance customer engagement and satisfaction.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted customers with rental/purchase options and financing.
- Managed inbound/outbound calls for payments and account updates.
- Organized and filed contracts and customer records efficiently.
Receptionist
Sheehy Ford Lincoln
Richmond, VA
11.2012 - 05.2016
- Greeted visitors promptly and professionally, fostering a welcoming environment for sales and service clients.
- Operated multi-line phone system, efficiently answering, screening, and routing calls to departments.
- Scheduled customer service appointments, optimizing service department traffic flow.
- Scheduled customer service appointments and assisted in managing service department traffic.
- Processed customer payments and issued receipts.
- Handled clerical duties including data entry, filing, and managing incoming mail.
- Resolved customer complaints and disputes, enhancing overall customer satisfaction.
- Registered visitors upon arrival at front desk and maintained accurate records.
Education
GED -
Adult Career Development Center
Richmond, VASkills
- Client Management
- Customer support
- Call handling
- Staff Coordination
- Team management
- Training
- Performance Coaching
- Decision making
- Problem solving
- Time management
- Professional communication
- Client retention strategies
Accomplishments
- Conflict Resolution, Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service, Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up, Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
Salon Manager
Tiny Textures
05.2024 - Current
Supervisor
Spirit Airlines
08.2019 - 08.2024
Assistant Sales Manager
Acceptance Now
05.2016 - 08.2019
Receptionist
Sheehy Ford Lincoln
11.2012 - 05.2016
GED -
Adult Career Development Center