Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Edwards

Seaside,CA

Summary

Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and resourceful with attention to detail and organized nature.

Overview

9
9
years of professional experience

Work History

Lead Development Representative

Intuit
01.2023 - Current
  • Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
  • Developed business pipeline using cold and warm techniques.
  • Used SalesForce to handle current portfolio and prospective leads.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Met existing customers to review current services and expand sales opportunities.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Team Lead Bar Manager

Potomac Family Dining Group
03.2015 - 05.2023


  • Merged productivity initiatives while complying with restaurant policies and procedures.
  • Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Maximized customer service by training staff, overseeing operations and resolving issues.

Banquet Server

Clarion Inn And Suites
12.2019 - 03.2020


  • Prepared wide variety of mixed drinks by applying extensive cocktail knowledge.
  • Responded to guest questions and requests with friendly and knowledgeable service.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.

Education

High School Diploma -

Washington High School
Charles Town, WV
06.2015

Skills

  • Team Leadership
  • Conflict Resolution
  • Verbal and written communication
  • Data Entry
  • Decision-Making
  • Efficient multi-tasker
  • Exceptional interpersonal communication
  • Deadline-oriented
  • Objection handling
  • Salesforce proficiency
  • Pipeline Management

Timeline

Lead Development Representative

Intuit
01.2023 - Current

Banquet Server

Clarion Inn And Suites
12.2019 - 03.2020

Team Lead Bar Manager

Potomac Family Dining Group
03.2015 - 05.2023

High School Diploma -

Washington High School

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Tiffany Edwards