Tiffany Ernspiger
Gainesville,FL
Summary
Collaborative leader with dedication to partnering with coworkers to promote an engaging and empowering work culture. I am equipped with the strengths for building and maintaining relationships in a dynamic, fast-paced setting. Also, the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Teller 2
Campus USA Credit Union
11.2021 - 04.2024
- Coached and mentored staff to improve job performance, resulting in higher productivity.
- Cultivated a high-performance culture within the branch by setting clear expectations and rewarding top performers.
- Processed cash transactions, balanced the cash drawer daily all while providing exceptional customer service.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Customer Service Staff
Publix Supermarkets
10.2019 - 01.2024
- Delivering exceptional customer service to every customer by providing extensive knowledge of products and services and creating welcoming, positive experiences.
- Balanced cash drawers, balanced the vault, scanning check payments, closing credit card batches and processing refunds.
- Scheduled the day shift operations, lunch breaks and shift roles.
Retail Sales Manager
Oaks Pawn & Jewelry
02.2015 - 12.2019
- With over $3 to $4 million in inventory, I maintaine strict open-closing procedures. Also continuing a clean, organized, and secure store environment to ensure smooth operations and asset protection.
- Negotiated favorable pricing terms with customers while maintaining positive relationships resulting in repeat business.
- Provided training to new employees on company policies, procedures, evaluation methods, and industry regulations.
- Managed facebook and instagram accounts, posting marketing, events, sales and recruiting.
Education
High School Diploma -
Gainesville High School
Gainesville, FL06-2007
Skills
- Exceptional customer service
- Leadership experience
- Microsoft Word and Excel
- Skilled in building and managing relationships
- Organized, focused and efficient
- Team development
- Financial recordkeeping
- Notary Public
Timeline
Teller 2
Campus USA Credit Union
11.2021 - 04.2024
Customer Service Staff
Publix Supermarkets
10.2019 - 01.2024
Retail Sales Manager
Oaks Pawn & Jewelry
02.2015 - 12.2019
High School Diploma -
Gainesville High School
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