Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Ezzard

Stockbridge,GA

Summary

Customer service supervisor with experience training associates and resolving conflicts. Effective communicator through face to face, telephone, and online interactions with customers. Dedicated retail professional with deep experience maximizing profitability, reaching sales goals, and ensuring customer satisfaction. Known for effectively upselling products and communicating with customers in a persuasive and articulate manner. Detail-oriented professional with 14 years of experience in customer service. Exceptionally skilled in exceeding sales objectives and caring for customers. Seeking a position in a challenging, rewarding, and fast-paced environment. Enthusiastic assistant store manager dedicated to team building. Looking to obtain further management experience in retail industry. Honest and reliable Assistant manager with 14 years of experience in retail. Excellent with time management to get the most accomplished without sacrificing accuracy or quality. Relatable, down-to-earth team leader of 6 employees. Strengths include building unity, trust, and drive. Respectful and dependable Assistant manager of 14 years. Excellent communication skills. Looking for career path in retail company. Stress-tolerant customer service manager with 14 years of proven experience enhancing customer experiences. Key strengths include coaching and mentoring associates. Looking to increase customer satisfaction in a fast-paced and professional retail organization.

Overview

21
21
years of professional experience

Work History

Key Holder Supervisor

TJX Companies
Atlanta, GA
07.2023 - Current
  • Supervised daily operations and staff performance in retail environment.
  • Managed cash handling procedures and ensured compliance with company policies.
  • Trained new employees on customer service standards and store protocols.
  • Assisted in inventory management, including stock replenishment and loss prevention.

Head Cashier

Lowes Home Improvment
Conyers, Georgia
05.2022 - 06.2023
  • Managed cash handling processes for customer transactions efficiently.
  • Supervised cashier staff to ensure smooth operations during peak hours.
  • Trained new cashiers on register procedures and customer service standards.
  • Monitored register performance and addressed discrepancies as needed.

Assistant manager

Cash America Pawn
Riverdale, USA
02.2006 - 09.2022
  • Resolved conflict between customers, between employees, and between customers and employees.
  • Responsible for inventory, pricing, merchandising, and displays.
  • Served multiple customers at once in a stressful environment.
  • Started as an entry-level associate and worked in every position at store up to [management position].
  • Trained staff in proper customer service, leading to a [percentage] drop in customer complaints and [percentage] reduction in returns.
  • Accurately completed cash register transactions.
  • Adhered to all store retail procedures and policies.
  • Assisted in managing daily operations and staff scheduling for pawn shop.
  • Trained new employees on company policies and customer service standards.

Education

Diploma -

Frederick Douglass High School
Atlanta, GA

Skills

  • Cash management
  • Clear oral and written communication
  • Dealing with angry customers
  • Empathy and patience
  • Energetic
  • Fast learner
  • Flexibility and adaptability
  • Flexible/adaptable
  • Increasing customer satisfaction
  • Leadership
  • Merchandise control and presentation
  • Multitasker
  • Positive attitude
  • Problem solving
  • Punctual
  • Strong work ethic
  • Team leadership
  • Team player
  • Well-versed in sales principles

Timeline

Key Holder Supervisor

TJX Companies
07.2023 - Current

Head Cashier

Lowes Home Improvment
05.2022 - 06.2023

Assistant manager

Cash America Pawn
02.2006 - 09.2022

Diploma -

Frederick Douglass High School
Tiffany Ezzard