Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Tiffany Ferguson

Fredericksburg,Virginia

Summary

Values-based and results-driven experienced in driving brand engagement, perception of value, communications and messaging strategies, and a culture of customer service excellence. Multidisciplinary business skills show a, data analysis, project management, and maintaining and growing the business and priorities. Strong focus in leading others through inspiring, training, mentoring, building and being a part of impactful teams. Works well in collaborative environments and generates consistent positive contributions with a history of fostering togetherness to meet team, individual, and management objectives.

Overview

20
20
years of professional experience

Work History

SALES, SUPPLY AND SUPPORT SPECIALIST

IKEA
01.2016 - 01.2020
  • Ensure maximized sales and long-term profitability by sales steering to IKEA's designated priorities (Four Aces and a King, Price and Quality ladder, Top 30) utilizing knowledge of sales steering methods
  • Ensure the store is meeting the IKEA Concept commercially and living up to IKEA Standards and Guidelines at all times
  • Analyze product, market, and share trends to evaluate sales, prepare forecasts, and determine ROI of remodels and re-merchandising efforts, allowing continuous ability to adapt and maximize sales
  • Analyze and assess supply, making changes as needed, in order to maintain commercial sales experience for customers
  • Provide vitality planning, implementation, and sales analyzation; inspiring our customers to encourage repeat visitation, especially in our local market
  • Collaborate closely with cross-functional partners to find profitable solutions that best support our customer's buying experience
  • Utilize customer intelligence to improve the shopping experience, i.e
  • Customer flows, Top 10 questions, local market research, comp shopping
  • Prioritize and organize tasks to efficiently accomplish projects and work with strict deadlines
  • Created new processes, and tracking tools, in Microsoft Excel to promote efficiency and productivity for team members
  • Mentored team members and offered continuous support for development, particularly in Excel, understanding/analyzing sales reports and concept.

KITCHEN AND DINING SALES TEAM LEADER

IKEA
01.2013 - 01.2016
  • Department support of the Sales manager and primary oversight of day-to-day operations on the sales floor
  • Analyzing weekly sales reports to forecast product needs, adjust space capacities, and strategically rearrange products to further increase sales
  • Helps to maintain good working relationships with contractors to maintain competitive services and quality standards for customers
  • Responsible for coordinating training onboarding for new and c coworkers delegation and implementation of projects involving the re-merchandising and strategic placement of products to further increase sales
  • Building good working relationships with other departments, finding new and innovative ways to help organize and improve productivity while managing others.
  • Expanded company customer base and cemented market presence by implementing strategic sales plans.

KITCHEN PLANNER/KITCHENS TRAINING SPECIALIST

IKEA
01.2000 - 01.2013
  • Training of department employees, developing training programs and administrative functions
  • Strategic placement and maintenance of products to maintain commerciality within a retail environment and sales forecasting to ensure availability of products
  • Plannned and managed the implementation of new complete kitchen displays throughout the IKEA showroom
  • Coworker training documentation, scheduling of coworker training and development and the creation of a weekly break schedule
  • Administrative tasks including: multi-line telephone system, fax, email correspondence and direct customer inquiries regarding products, services offered, and troubleshooting
  • Experienced in working multiple projects, store wide and department specific, simultaneously to meet critical deadlines.


Education

Virginia CommonWealth University

High School Advanced Studies Diploma -

North Stafford High School
Stafford, Virginia

Skills

  • Training Development & Deployment
  • Customer Service
  • Superior Oral & Written Communication
  • Microsoft Office
  • Strategic Business Planning
  • Planning & Forecasting
  • Leading by example
  • Strategic Data Analysis
  • Building collaborative partnerships
  • Ability to work in a fast-paced environment
  • Decision-making

Accomplishments

  • Development and Implementation of a 4 week training course for new and existing employees, focusing creating product experts, introducing internal processes, procedures and creating a superior customer experience.
  • Training, streamlining, and implementation of the “Easy Buying Process” to boost productivity and help to increase the average check in kitchen sales to meet current and long term business goals.
  • Developed educational customer workshops to explain, how to plan a kitchen, material selection based on budget, color preference, selecting contractor and overall emphasis on creating a functional space.
  • Key role in the planning, ordering, and implementation of a multi million dollar remodel of the Kitchen showroom, and ensuring the successful deployment of the largest product range change in IKEA history.

Timeline

SALES, SUPPLY AND SUPPORT SPECIALIST

IKEA
01.2016 - 01.2020

KITCHEN AND DINING SALES TEAM LEADER

IKEA
01.2013 - 01.2016

KITCHEN PLANNER/KITCHENS TRAINING SPECIALIST

IKEA
01.2000 - 01.2013

Virginia CommonWealth University

High School Advanced Studies Diploma -

North Stafford High School

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Tiffany Ferguson