Tiffany Fields
San Leandro,CA
Summary
Committed Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit clients needs and return each to optimal quality of life.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
The John Stewart Company
San Francisco, CA
01.2024 - Current
- Provides administrative support to the Property Manager, including filing, scanning, and mail distribution.
- Manages tenant records, data entry, and related documentation using Boston Post property management software.
- Assists with annual tenant re-certifications, maintaining accurate tracking logs and completing necessary paperwork.
- Processes and track work orders, ensuring timely follow-up and organized work order history.
- Coordinate schedules, set appointments, and manage reminders to ensure deadlines are met.
- Prepare and update reports, spreadsheets, flyers, and other documents to support property management needs.
Safe House Case Manager
Weave Inc
Sacramento
04.2021 - 01.2024
- Provided verbal assistance via 24-hour /crisis hotline.
- Provided strong case plans for each client based on agreed goals, with a clear understanding on what success will look like for each client.
- Supported the clients in their progress/regress and kept them focused on
meeting their goals. - Developed engaging methods of delivery for Domestic Violence victims,
while understanding the sensitivity and trauma informed approach
necessary in serving people who have experienced Domestic Violence and
their children. - Remained current on Domestic Violence best practices and the resources
available for safe house residents, making sure to keep clients well informed. - Provided support and referred counseling to the clients within our Domestic
Violence safe house. - Built community relationships on behalf of the site.
- Attended regular safe house staff meetings and weekly house meetings for
shelter residents. - Educated staff on client's needs to maintain consistent services.
Behavior Management Specialist
Behavior Management Solutions
Concord, CA
10.2019 - 04.2021
- Provided care to patients in a manner that promotes safety, comfort, and a therapeutic environment.
- Assisted patients with activities of daily living; attended to patient behavioral
issues and helped in crisis intervention, as needed. - Charted patient observations, following prescribed procedures and standards.
- Maintained confidentiality of patient records.
- Transported patients to and from appointments, clinics, laboratories, and /or
treatments when appropriate. - Attended and participated in group sessions, in-service education, and staff
meetings.
Crisis Advocate
Salvation Army
Sacramento
07.2018 - 10.2019
- Provided home health care services to approximately 25 families living
below the poverty level with young children at home. - Provide referrals to community resources in response to health and social
service need of families. - Foster a cooperative working relationship with various community service
agencies to enhance delivery of services to victims. - Developed individual treatment plans to meet the needs of the client.
Leasing Agent
Trinity Property Consultants
San Leandro, CA
07.2015 - 06.2018
- Assisted future residents in completing lease forms and obtaining the
appropriate documents. - Educated and retained knowledge on current rental rates, discounts, sizes, locations, and amenities on the property.
- Promoted high level of customer service and assistance by greeting clients,
responding to concerns, showing units and quickly resolving issues. - Processed applications from prospective tenants including background
checks. - Maintained an ongoing resident retention program under
the direction of the property manager
Education
High School Diploma -
Palo Alto High School
Palo Alto, CA05-2015
Skills
- Utilization Review
- Customer Service
- Case Management
- Data Entry
- Multi-Line Phone systems
- Crisis Intervention
- Problem Solving
- Client Advocacy
- Email and Telephone Etiquette
- Decision-Making
References
References available upon request.
Timeline
Administrative Assistant
The John Stewart Company
01.2024 - Current
Safe House Case Manager
Weave Inc
04.2021 - 01.2024
Behavior Management Specialist
Behavior Management Solutions
10.2019 - 04.2021
Crisis Advocate
Salvation Army
07.2018 - 10.2019
Leasing Agent
Trinity Property Consultants
07.2015 - 06.2018
High School Diploma -
Palo Alto High School
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