Tiffany Filliman
Corpus Christi,TX
Summary
Seasoned Vice President of Operations and versatile Business Analyst with a proven track record at Nations Title/Holding, enhancing operational efficiency by 50% within three months through innovative policy, procedure, and system implementations. Skilled in QuickBooks and excels in fostering strong customer relationships, demonstrating exceptional leadership and communication abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
National Vendor Management
TitleWave Real Estate Solutions
11.2024 - Current
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
- Improved client satisfaction by quickly addressing and resolving service issues.
- Request Vendor Quotes and provide them to clients based on company guidelines
- Locate properties on various county websites
- Contributed to team objectives in fast-paced environment.
Bartender
Captains Diner
06.2024 - 11.2024
- Developed strong working relationships with customers and staff.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Collaborated with management team on marketing strategies aimed at increasing revenue opportunities within the bar area.
Vice President of Operations
Nations Title/Holding
11.2019 - 11.2022
- Demonstrate strong leadership skills while managing a team of 50+ employees across multiple departments and companies; including Post Closing, Vendor Management and Nations Recording Company.
- Maintained up-to-date knowledge of industry trends, regulatory changes, and best practices in order to remain competitive.
- Fostered positive relationships with external vendors through timely communication, negotiation, and collaboration.
- Improved operations quality and team efficiency by designing and developing dashboards and data pipelines to monitor and track KPI's.
- Spearheaded the development and implementation of new policies, procedures, and systems that improved operational efficiency by 50% in 3 months.
- Analyzed, modernized and updated operational processes in multiple departments by directly interfacing with software development to improve operations software stack with optimized workflows and enforce business rules at system and operation levels.
- Reviewed post-closing documentation for accuracy and completeness prior to submission.
- Processed final loan documents according to investor guidelines and regulations.
Vice President of Operations
Nations Signature Closers
04.2016 - 11.2019
- Responsible for maintaining a database of 30,000 Notary vendors across the US.
- Managed 20+ employees, ensuring we were meeting all SLA times for our clients by competing our pipeline daily.
- Increased company profit margin by an average of $10 per completed loan closing through performance optimization strategies and efficiency improvements. Closing an average of 1,000 per month.
- Reviewed and Reported all monthly AP and AR financials to Executive Management.
- Applied excellent problem solving, process development, and strategic implementation skills to lead and support all areas of operations.
Operations Manager
Nations Signature Closers
04.2015 - 04.2016
- Developed talented team, participating in hiring, coaching, and performance management processes.
- Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.
Education
Associate in Fine Arts (A.F.A.) - General
Johnson County Community College
Overland Park, KS05.2022
Skills
- Strong verbal and written communication
- Proficient in title and mortgage processes
- Risk analysis and Management
- Skilled in Microsoft Office applications
- Mortgage Loan Closing Applications/platforms; Encompass, Resware, DocMagic, DoVerify, Simplifile, Blackknight
Certification
- Texas Notary Commission
- Kansas Notary Commission
Timeline
National Vendor Management
TitleWave Real Estate Solutions
11.2024 - Current
Bartender
Captains Diner
06.2024 - 11.2024
Vice President of Operations
Nations Title/Holding
11.2019 - 11.2022
Vice President of Operations
Nations Signature Closers
04.2016 - 11.2019
Operations Manager
Nations Signature Closers
04.2015 - 04.2016
Associate in Fine Arts (A.F.A.) - General
Johnson County Community College
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