Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Funderburk

Orlando,FL

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

6
6
years of professional experience

Work History

Inside Sales Representative

Wyndham Vacation Ownership
10.2016 - 06.2018
  • Utilize knowledge and understanding of Wyndham’s vacation ownership product to help qualified club owners build their portfolios via purchase and usage of additional ownership points
  • Contribute towards department sales goals by maintaining maximum net sales volume while upholding the highest level of customer service
  • Recipient of the Annual President’s award for generating over $1.3 million in sales volume for 2018
  • Received Count On Me service award for outstanding customer service
  • Closed over 110 deals individually and assisted in closing an additional 40 deals for 2018

Sales Professional

Wyndham Vacation Ownership
01.2016 - 10.2016
  • Utilized knowledge and understanding of Wyndham’s vacation ownership product to acquire new club owners through purchase of points and Discover packages
  • Contribute towards department sales goal by maintaining maximum net sales volume while upholding the highest level of customer service
  • Received President’s Award for sales volume performance for five consecutive months
  • Closed over 100+ deals through 2016
  • Maintained a 22% closing rate through 2016

Marketing Administrative Coordinator

Wyndham Vacation Ownership
05.2014 - 01.2016
  • Generated reports and provided analytical support for internal clients, resulting in quantifiable increases in performance across multiple departments
  • Identified and developed process improvements to maximize efficiency and productivity
  • Performed weekly audit of team accuracy resulting in an 83% decrease in data discrepancies
  • Developed and documented department processes resulting in increased consistency in team performance and reduced on-boarding time for new team members
  • Developed templates that converted a manual processes to automated calculations, reducing potential human error and increasing efficiency of the admin team.

Tour Receptionist

Wyndham Vacation Ownership
04.2012 - 05.2014
  • Received and provided customer service to guests booked to attend a timeshare presentation
  • Ensured guests met company qualification guidelines and assigned them to the appropriate sales representative
  • Provided reporting and analytical to marketing management
  • Optimized tour desk processes to reduce overall guest wait times by 30% and reporting time by over 40%
  • Nominated by marketing management for Count on Me service award

Education

Master of Science - Industrial And Organizational Psychology

Southern New Hampshire University
Hooksett, NH
09.2023

Bachelor of Science - Psychology

University of Central Florida
Orlando, FL
05.2020

Associate of Arts - Psychology

Valencia College
Orlando, FL
05.2016

Skills

  • Converting Leads
  • Verbal and Written Communication
  • Sales and Marketing
  • Comprehensive Research
  • Revenue Growth
  • Closing Sales
  • Product and Service Sales
  • Research Methods
  • Organizational Optimization
  • Research Writing
  • Presentations
  • Team Meetings

Timeline

Inside Sales Representative

Wyndham Vacation Ownership
10.2016 - 06.2018

Sales Professional

Wyndham Vacation Ownership
01.2016 - 10.2016

Marketing Administrative Coordinator

Wyndham Vacation Ownership
05.2014 - 01.2016

Tour Receptionist

Wyndham Vacation Ownership
04.2012 - 05.2014

Master of Science - Industrial And Organizational Psychology

Southern New Hampshire University

Bachelor of Science - Psychology

University of Central Florida

Associate of Arts - Psychology

Valencia College

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Tiffany Funderburk