Tiffany Gelladuga
Lake Elsinore,CA
Summary
Detail oriented and attentive team player with a background in healthcare and clerical/office administration including live chat assistance. Ability to handle multiple projects simultaneously with a high degree of accuracy. Offering excellent customer service, organization and time management skills.
Overview
12
12
years of professional experience
Work History
Core Diagnostic Laboratories
07.2021 - 01.2022
- Greeting patients, collecting patient lab orders, verifying insurance information and all demographics are correct
- Drawing on a large patient variety ranging from newborn to elderly, using correct order of draw
- Labeling, packaging and shipping patient specimens to our main lab for testing.
Phlebotomist
LabCorp
03.2020 - 03.2021
- Greeting patients, collecting patient lab orders, verifying insurance information and all demographics are correct
- Entering all information into our "Touch" computer system
- Drawing on a large patient variety ranging from newborn to elderly, using correct order of draw.
Administrative Assistant
Brighton Hospice
06.2019 - 03.2020
- Creating profiles for prospective patients by entering all demographics and other pertinent information into Devero andattaching History and Physicals, hospice orders, POLST, and consent form to the patient chart
- Changing over all qualifying pre-admit patients to the admit status in Devero and entering qualifying diagnosis, correctphysician and staff assignments and reviewing the patient profile to make sure all information is correct
- Ordering medical supplies and equipment for patients via the DME website for our medical supply company Stateserv, aswell as faxing copying and scanning patient files.
Phlebotomist
Clinical Pathology Laboratories
05.2017 - 07.2018
- Greet all patients in a friendly manner when they enter the lab as well as accepting requisitions and verifying patientdemographics to complete registration in the computer system
- Drawing on a large patient variety ranging from newborn to elderly, using correct order of draw
- Processing specimens by spinning down tubes in the centrifuge, pipetting, pouring off and storing specimens in the propertemperature, and data entry of all patient orders into the computer program (Mysis).
PBX Operator
The Gun Store
07.2010 - 02.2017
- Provide online “Live” assistance via online chat through company website
- Operating a six-line telephone system with a heavy call volume reaching 100 calls a day and scheduling shuttle reservations
- Maintain all safety procedures while handling firearms.
Education
Nationally Certified: National Health Career Association -
KOFE Institute
2016
General Studies
College of Southern Nevada
2000
High School Diploma - undefined
Valley High School
2000
Skills
- Live chat assistance
- Problem solving skills
- Ability and willingness to learn
- Type 46 WPM
- Works well under pressure
- Great Multitasker
- Excellent phone skills with heavy call volume
- Excellent customer service skills
- Clerical Support
Timeline
Core Diagnostic Laboratories
07.2021 - 01.2022
Phlebotomist
LabCorp
03.2020 - 03.2021
Administrative Assistant
Brighton Hospice
06.2019 - 03.2020
Phlebotomist
Clinical Pathology Laboratories
05.2017 - 07.2018
PBX Operator
The Gun Store
07.2010 - 02.2017
Nationally Certified: National Health Career Association -
KOFE Institute
General Studies
College of Southern Nevada
High School Diploma - undefined
Valley High School
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