TIFFANY GINN
Brownstown
Summary
Twelve plus years of experience in Healthcare and Customer Service. Personable and dedicated Customer Service Representative with extensive experience in remote Customer Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Possess advanced telecommunication knowledge, strong problem-solving abilities, high customer service standards, and active listening skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Qualfon
Trenton
05.2022 - 06.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Educated customers on special pricing opportunities and company offerings.
- Mentored new employees on procedures and policies to maximize team performance.
Customer Service Representative/Sales Specialist
Teleperformance
Warren
01.2020 - 02.2022
- Assisting customers with navigation, roadside assistance and account information needs
- Dispatching roadside assistance
- Assisting customers in que with account information
- Downloading navigation directions to customers vehicle for hands free driving
- Present, promote and sell products
- Provide product description to pitch sales
- Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.
- Used proven techniques to de-escalate angry customers during telephone interactions.
Certified Nursing Assistant
Aberdeen Rehabilitation and Nursing Center
Trenton
10.2018 - 04.2022
CNA - Certified Nursing Assistant
Medilodge of Taylor, Taylor
07.2017 - 10.2018
CNA - Certified Nursing Assistant
Woodhaven Retirement Community
Livonia
11.2016 - 06.2017
CNA - Certified Nursing Assistant
Imperial Healthcare
06.2012 - 03.2014
Certified Nursing Assistant
Boulevard Manor
Detroit
01.2011 - 06.2012
- Responsible for performing basic daily needs of life which includes but not limited to bathing, feeding, dressing, range of motion, repositioning, hair/nail care, shaving, etc
- Transferring resident to and from bed to chair
- Responsible for performing daily needs of life while ensuring safety
- Charting daily resident activities
- Recording vital signs
Education
High School Diploma -
Southeastern High School of Technology
06.2008
Some College (No Degree) - Computer And Information Systems Security
Oakland Community College
Bloomfield Hills, MISkills
- Typing Proficiency
- Service Upselling
- Creative Problem Solving
- Coordination
- Active Listening
- Retail Sales Customer Service
- Credit Card Payment Processing
- Conflict Mediation
- Problem Resolution
- Computer Proficiency
- Account Management
- Data Entry
- Problem-Solving Abilities
- Sales Closing
- High-Energy Attitude
- Product Sales
- Multi-Task Management
- Professional Telephone Demeanor
- Order Processing
- Critical Thinking
- Positive and Professional
Certification
- OSHA 10
- Certified Nurse Assistant
- Customer Service Professional Certificate
- Customer Service Representative Certificate
Timeline
Customer Service Representative
Qualfon
05.2022 - 06.2023
Customer Service Representative/Sales Specialist
Teleperformance
01.2020 - 02.2022
Certified Nursing Assistant
Aberdeen Rehabilitation and Nursing Center
10.2018 - 04.2022
CNA - Certified Nursing Assistant
Medilodge of Taylor, Taylor
07.2017 - 10.2018
CNA - Certified Nursing Assistant
Woodhaven Retirement Community
11.2016 - 06.2017
CNA - Certified Nursing Assistant
Imperial Healthcare
06.2012 - 03.2014
Certified Nursing Assistant
Boulevard Manor
01.2011 - 06.2012
High School Diploma -
Southeastern High School of Technology
Some College (No Degree) - Computer And Information Systems Security
Oakland Community College