Tiffany Gough
Lakeland,FL
Summary
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Developed exceptional communication and customer service skills in high-volume, customer-focused environment. Proven ability to resolve complex issues and maintain composure under pressure. Seeking to transition into new field, leveraging strong problem-solving and multitasking abilities.
Offering strong communication abilities and genuine interest in customer service, eager to learn and thrive in call center environment. Brings foundation in problem-solving and adaptability, ensuring rapid acquisition of necessary skills. Ready to use and develop communication and technical skills in [Desired Position] role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Call Center Representative
Spectrum
Auburndale, FL
04.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Utilized customer relationship management (CRM) software to track interactions and ensure follow-up.
- Assisted in training new representatives on product knowledge and call handling procedures.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Streamlined processes for handling billing issues, reducing resolution time significantly.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Account Representative
Mariner Finance
Brandon, FL
02.2024 - 04.2025
- Resolved customer complaints in a timely manner.
- Responded quickly to customer inquiries via phone or email.
- Managed accounts receivable including collections from delinquent accounts.
- Operated register, handled cash and processed credit card transactions.
- Maintained detailed records of all client communications.
- Developed and executed account plans to maximize revenue and strategic alignment.
- Developed and maintained solid client relationships by regularly following up on clients.
- Produced sales documents, finalized deals and filed records.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Identified customer needs by asking questions and advising on best solutions.
Customer Account Manager
Aarons Furniture Store
Plant City, FL
11.2022 - 02.2024
- Greeted and assisted customers to foster positive experiences.
- Updated account management plans according to customer conditions and competition.
- Executed successful and timely delivery of solutions to meet accounts' needs.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Produced sales documents, finalized deals and filed records.
- Provided customer service to existing clients by responding to inquiries and resolving complaints.
- Operated register, handled cash and processed credit card transactions.
- Assisted in creating marketing materials such as brochures, flyers, web content for promotional campaigns aimed at increasing sales volume.
Education
High School Diploma -
Belvidere High School
Belvidere, IL05-1995
Skills
- Department collaboration
- Goal oriented
- Account reconciliation
- Customer engagement
- Communication and negotiations
- Document control
- Document management
- CRM proficiency
- Customer relationship management
- Delinquency reduction
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Resolving issues
- Inbound phone calls
- Gathering information
- Building rapport
- Inbound phone call management
- Logging call information
- Sales expertise
- System documentation
Certification
- I have a Florida Notary
Timeline
Call Center Representative
Spectrum
04.2025 - Current
Account Representative
Mariner Finance
02.2024 - 04.2025
Customer Account Manager
Aarons Furniture Store
11.2022 - 02.2024
High School Diploma -
Belvidere High School
Education and Training
other