Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Tiffany Goulart

Port Charlotte,FL

Summary

Dynamic Office Manager with a proven track record at Senior Xpress Care, enhancing operational efficiency through electronic health record implementation. Skilled in office administration and customer service, I excel in managing patient care and scheduling, ensuring compliance with regulations while fostering strong relationships with healthcare professionals. Committed to improving patient outcomes and office productivity.

Overview

11
11
years of professional experience

Work History

Office Manager

Senior Xpress Care
Sarasota, FL
09.2019 - Current
  • Implemented electronic health record systems to streamline patient information management.
  • Coordinated with healthcare providers to ensure compliance with regulatory standards.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Managed daily administrative tasks to ensure smooth operations within the medical office environment.
  • Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
  • Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
  • Facilitated communication between medical staff members to maintain a cohesive team focused on providing exceptional patient care.
  • Improved office efficiency with introduction of electronic health records, reducing paperwork and wait times.
  • Ensured operational excellence, keeping office running smoothly during peak times and emergencies.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Created organized filing system to manage department documents.
  • Organized and updated databases, records and other information resources.
  • Coordinated with healthcare providers to ensure seamless patient care and service delivery.
  • Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
  • Addressed and remedied all patient or team member issues.
  • Oversaw daily operations to ensure efficient patient scheduling and office workflow.

Pharmacy Assistant

Benzer Pharmacy
Port Charlotte, FL
08.2023 - 06.2024

Delivered medications to private homes,group homes and assisted living facilities.

Private Caregiver

Self-employeed
Charlotte County
09.2014 - 06.2019
  • Provided personalized care and companionship to clients, enhancing their quality of life.
  • Assisted clients with daily living activities, ensuring comfort and safety in home environments.
  • Developed tailored care plans based on individual client needs and preferences.
  • Coordinated medication management and scheduling for multiple clients effectively.
  • Communicated regularly with family members regarding client progress and health updates.
  • Implemented strategies to improve clients' emotional well-being through engaging activities and social interaction.
  • Provided emotional support and companionship to patients, promoting overall wellbeing.
  • Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
  • Assisted clients with daily living activities for improved quality of life.
  • Managed patient medications, ensuring accurate dosages and timely administration.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Maintained detailed records of daily activities, observations, incidents, medication intake-allowing for effective communication among healthcare team members.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.

Education

High School Diploma -

Upper Cape Tech High School
Bourne, MA
06-2001

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Scheduling and calendar management
  • Billing
  • Document management
  • Credit and collections

Timeline

Pharmacy Assistant

Benzer Pharmacy
08.2023 - 06.2024

Office Manager

Senior Xpress Care
09.2019 - Current

Private Caregiver

Self-employeed
09.2014 - 06.2019

High School Diploma -

Upper Cape Tech High School
Tiffany Goulart