Tiffany Graham
Burnsville,MS
Summary
Detail-oriented office clerk with expertise in data entry, HIPAA compliance, and customer service. Proficient in maintaining organized patient records and ensuring accuracy in administrative processes.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Office Clerk
Magnolia Regional Health Center
Corinth, MS
10.2021 - Current
- Organized patient records and ensured accuracy in data entry.
- Processed incoming correspondence and distributed materials to appropriate departments.
- Assisted in scheduling appointments and managing office calendars efficiently.
- Supported billing processes by verifying insurance information for accuracy.
- Trained new clerical staff.
- Provided clerical support to clinic employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic patient satisfaction.
- Upheld strict confidentiality standards when handling sensitive patient or clinic information in both digital formats and hard-copy documents.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to clinic staff.
Loan Assistant
Caliber Home Loans
Corinth, MS
12.2020 - 10.2021
- Processed loan applications and documentation for accuracy and compliance with lending regulations.
- Assisted borrowers in understanding loan products, terms, and procedures to enhance customer experience.
- Coordinated communication between clients, loan officers, and underwriters to facilitate timely approvals.
- Managed the preparation of closing documents while ensuring alignment with company policies and state regulations.
- Worked closely with borrowers to gather required documentation, ensuring timely submission and approval of loans.
- Ordered information such as credit reports, environmental assessments, and property appraisals.
- Maintained confidentiality of sensitive client information, adhering strictly to company policies as well as federal privacy laws regulating financial institutions.
- Provided administrative support to Loan Officers.
Call Center Representative
Avectus Healthcare Solutions
Corinth, MS
10.2016 - 12.2020
- Made and received calls from patients, insurance companies, and adjusters to ensure timely and accurate claims processing for vehicle, homeowners, and workers' compensation claims on behalf of hospitals.
- Accurately entered patient and insurance responses to assist in the collection of Med Pay, PIP, third party liability, homeowners, and workers' compensation claims payments to treating hospitals.
- Reviewed medical claims, communicating with medical insurance companies to obtain claims denial information and, when appropriate, appealing the denial to obtain proper payment of medical claims to hospitals.
Key Holder
Shoe Department
Corinth, MS
09.2013 - 10.2016
- Managed daily store operations, ensuring optimal customer service and product availability.
- Trained and mentored new team members on sales techniques and store policies.
- Oversaw cash handling processes, maintaining accuracy in financial transactions.
- Coordinated visual merchandising efforts to enhance product presentation and drive sales.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
- Marked-down clearance items and relocated merchandise to proper store areas.
Server, Cook, and Prep Worker
All American Diner
Corinth, MS
01.2012 - 06.2013
- Collaborated with kitchen staff to facilitate seamless communication and expedite meal preparation.
- Monitored dining area for cleanliness and addressed any maintenance issues promptly.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Contributed to inventory management by monitoring stock levels.
- Prepared food daily for quick and efficient cooking and service times.
Director Designee and Daycare Worker
Crossroads Learning Center
Corinth, Ms
07.2006 - 10.2012
- Oversaw, managed, and assisted teachers and other staff members in the daycare and pre-school setting when the director was not on the premises.
- Cared for and taught children ages newborn to 12 in the classroom setting.
- Cared for preschool and school-aged children on off-site field trips.
- Planned and executed age-appropriate lessons for preschool-aged children.
- Planned and executed activities for school-aged children in the after care program and during Summer months.
- Ensured children were safe, clean, fed and looked after while under my care.
Assistant Manager, Team Member
Burger King
Corinth, MS
10.2001 - 07.2006
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Some College (No Degree) - English Education
Northeast Mississippi Community College
Booneville, MSHigh School Diploma -
Alcorn Central High School
Glen, MS05-2003
Skills
- Data entry and management
- Office administration
- Typing speed
- MEDITECH EHR proficiency
- Microsoft Office
- Medical terminology
- Customer service
- Verbal and written communication
- HIPAA compliance
- Money handling and cash drawer reconciliation
Accomplishments
- Nominated for a BEE award for excellence in HIPAA compliance during an attempted phishing attempt
- Promoted to junior management or supervisory positions at three past employers
Certification
- Basic Life Support and CPR
- Formerly certified as a Child Passenger Safety Technician with Safe Kids Worldwide
- Formerly certified in ServSafe
Languages
English
Native or Bilingual
Timeline
Office Clerk
Magnolia Regional Health Center
10.2021 - Current
Loan Assistant
Caliber Home Loans
12.2020 - 10.2021
Call Center Representative
Avectus Healthcare Solutions
10.2016 - 12.2020
Key Holder
Shoe Department
09.2013 - 10.2016
Server, Cook, and Prep Worker
All American Diner
01.2012 - 06.2013
Director Designee and Daycare Worker
Crossroads Learning Center
07.2006 - 10.2012
Assistant Manager, Team Member
Burger King
10.2001 - 07.2006
Some College (No Degree) - English Education
Northeast Mississippi Community College
High School Diploma -
Alcorn Central High School