Tiffany Hall
Augusta
Summary
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Account Manager
Auto Credit Sales and Rentals
08.2018 - Current
- Supported account management team with client inquiries and service requests.
- Assisted in maintaining client relationships through regular follow-up communications.
- Coordinated documentation and reporting for account performance tracking.
- Learned to utilize CRM software for managing client information effectively
- Collaborated with cross-functional teams to resolve client issues promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Interim Team Lead
NIIT Technologies
10.2013 - 05.2018
- Led diverse teams in delivering high-quality software solutions within project timelines.
- Streamlined project workflows, resulting in improved efficiency and reduced turnaround times.
- Mentored junior team members, enhancing their technical skills and promoting professional development.
- Collaborated with stakeholders to define project requirements and align deliverables with business goals.
- Conducted regular performance evaluations, providing constructive feedback to improve team productivity.
- Drove continuous improvement initiatives, fostering an agile environment that encourages innovation and adaptability.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ06-2026
Skills
- Account relationship management
- Service excellence
- Cross-functional teamwork
- Customer relationship management
- Organizational strategy development
- Performance tracking and analysis
- Collaborative skills training
Accomplishments
- Training - Designed and executed one-month training program for company account team, increasing employee productivity and product knowledge.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 50 staff members.
Certification
- Emotional Intelligence: Cultivating Immensely Human Interaction, University of Michigan.Coursea - 2026
- Effective Talent Management and Development, Northeastern University/Coursea - 2026
Languages
English
Native or Bilingual
Timeline
Account Manager
Auto Credit Sales and Rentals
08.2018 - Current
Interim Team Lead
NIIT Technologies
10.2013 - 05.2018
Bachelor of Science - Business Management
University of Phoenix