Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Harris

Arlington,TX

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

NTTA
Irving, TX
01.2020 - 10.2024
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Prepared and mailed out demand letters and other necessary correspondence.
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.

Customer Service Representative

UnitedHealthcare
Dallas, TX
01.2015 - 11.2019
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Collected, posted and managed patient account payments.
  • Maintained client confidentiality according to HIPAA regulations at all times.
  • Verified patient demographic information in order to ensure accuracy of data entry.

Education

High School Diploma -

Arcadia High School
Arcadia, LA
05-2012

Skills

  • Complaint resolution
  • Account updating
  • Scheduling
  • Data entry
  • Building rapport
  • Warranty service
  • Cash handling proficiency
  • Transaction processing efficiency
  • Microsoft office
  • File management

Timeline

Customer Service Representative

NTTA
01.2020 - 10.2024

Customer Service Representative

UnitedHealthcare
01.2015 - 11.2019

High School Diploma -

Arcadia High School
Tiffany Harris