Summary
Overview
Work History
Education
Skills
Certification
Timeline
Education and Training
Generic

TIffany Hayes

Glendale Heights,IL

Summary

Detail-oriented Office Manager experienced in overseeing and improving office services. Diplomatic and patient professional possessing creative mindset to drive needed improvements. Skilled with business correspondence, bookkeeping and project management.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Crew Member

McDonalds
09.2024 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Highway Maintenance Worker

IDOT
05.2024 - 08.2024
  • Cleaned and graded ditches, drainage structures, highway shoulders and slopes.
  • Promoted a safe working environment by adhering to established safety protocols and procedures during daily tasks.
  • Safely controlled traffic in high-volume areas during roadwork projects and repairs.
  • Demonstrated strong communication skills while collaborating with colleagues, supervisors, and external contractors on various projects.
  • Enhanced road conditions through efficient pothole repair, guardrail installation, and pavement maintenance.
  • Reduced roadway hazards by performing thorough debris removal and maintaining clear drainage systems.

Crew Member

McDonald's Restaurant
07.2017 - 10.2022

Office Help

Sharko's Catering
07.2016 - 08.2017
  • Managed office inventory and placed new supply orders.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Managed, scheduled and coordinated office functions and activities for employees.

Lead Worker

American Legion
02.2012 - 07.2014
  • Reported non-conformance issues to supervisor for prompt action.
  • Provided quality service to customers and associates inquiring about product availability or order status.

Education

Certificate - Concrete Testing

Lakeland College
Mattoon, IL
05-2025

Associate of Arts - Psychology

Adelphi University
09.2017

No Degree - General Studies

College of Dupage
Glen Ellyn, IL

Skills

  • Temperature monitoring
  • Quality control procedures
  • Slump test expertise
  • Permeability testing
  • Air content measurement
  • Aggregate analysis

Certification

  • Lakeland College May 2025

Timeline

Crew Member

McDonalds
09.2024 - Current

Highway Maintenance Worker

IDOT
05.2024 - 08.2024

Crew Member

McDonald's Restaurant
07.2017 - 10.2022

Office Help

Sharko's Catering
07.2016 - 08.2017

Lead Worker

American Legion
02.2012 - 07.2014

Associate of Arts - Psychology

Adelphi University

Certificate - Concrete Testing

Lakeland College

No Degree - General Studies

College of Dupage

Education and Training

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