Tiffany Hendricks
Verona,VA
Summary
Focused Health and Safety Compliance Supervisor bringing over 15 years of comprehensive experience minimizing safety risks in package operations by developing and implementing successful safety action plans. Hardworking professional commended for consistently evaluating current processes to confirm adherence to company goals and standards. Growth-oriented team player possessing excellent organizational skills.
Overview
27
27
years of professional experience
Work History
Owner
Tee Time At Tiffany's
04.2013 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Managed day-to-day business operations.
Health & Safety Compliance Supervisor
United Parcel Service, UPS
06.2005 - Current
- Developed safety action plans to minimize workplace accidents and maintain compliance with industry standards.
- Maintained compliance with company policies, objectives, and communication goals.
- Identified unsafe workplace conditions or hazards to enforce safe work practices and procedures.
- Cultivated positive relationships with vendors to ensure equipment repairs are made in a timely manner.
- Created and managed project plans, timelines and budgets.
- Oversaw safety committee team for our Package Delivery operations group.
Technical Support Representative
Ntelos
01.1997 - 01.2001
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
Education
Bachelor of Science - Telecommunications
James Madison University
Harrisonburg, VA06.1996
Skills
- Marketing
- Product Branding
- Customer Relations
- Verbal and Written Communication
- Inventory Management
- Analytical Thinking
- Organizational Skills
- Creative Thinking
- Problem Solving
- Time Management
- Employee Training
- Team Collaboration and Leadership
- Attention to Detail
- Internal Audits
Accomplishments
Received the Jim Casey Community Service Award from United Parcel Service in 2009 for my outstanding work organizing a fundraising golf tournament supporting the United Way.
Timeline
Owner
Tee Time At Tiffany's
04.2013 - Current
Health & Safety Compliance Supervisor
United Parcel Service, UPS
06.2005 - Current
Technical Support Representative
Ntelos
01.1997 - 01.2001
Bachelor of Science - Telecommunications
James Madison University
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