Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Henny

Lake Charles ,LA

Summary

Slot Attendant skilled at promoting casino amenities and building customer loyalty through exceptional service. Reputation for accurately handling money and updating computer accounts. Delivers excellent guest service and builds casino loyalty. Dedicated customer service representative knowledgeable about diagnosing technical problems and servicing slot machines. Excellent communication and interpersonal skills. Familiar with industry standards and requirements. Energetic slot attendant with 8 years of successful performance in casino roles. Skilled in maintenance and operation of slot machines and other floor games equipment. Efficient and quality-focused with aptitude for accurate cash handling and guest services. Accurate Cashier detail-oriented in handling money and forms. Knowledgeable about gambling practices and related regulations. Security-conscious and reliable in reconciling accounts without error. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Slot Attendant

Lauberge
10.2019 - Current
  • Dispensed machine payouts and provided change for players.
  • Connected with guests on personal level to build loyalty.
  • Repaired problems and maintained machines in good working order.
  • Set up new loyalty memberships and updated existing accounts.
  • Troubleshot machine malfunctions and diagnosed root causes.
  • Supported guest satisfaction and loyalty through prompt customer service and timely payouts.

Insurance Sales Agent

Kemper Life Insurance
02.2022 - 03.2023
  • Generated quotes and proposals for clients to match individual needs.
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
  • Followed up promptly with interested clients to close sales.
  • Provided comprehensive product knowledge and guidance to help clients on product selection.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
  • Met with prospective clients to discuss insurance needs and provide solutions.

Security Officer

Lauberge Casino
12.2015 - 10.2019
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Reported suspicious activities and persons to law enforcement.
  • Checked and verified photo identification prior to granting facility access.

Education

Criminal Justice

Sowela Technical Community College
Lake Charles, LA

Skills

  • Customer Accounts Management
  • Dispensing Jackpots
  • Customer Needs Assessments
  • Reading Comprehension

Timeline

Insurance Sales Agent

Kemper Life Insurance
02.2022 - 03.2023

Slot Attendant

Lauberge
10.2019 - Current

Security Officer

Lauberge Casino
12.2015 - 10.2019

Criminal Justice

Sowela Technical Community College
Tiffany Henny