Tiffany Heyder
Herrin,IL
Summary
Dynamic leader with over four years of experience in dietary management. Skilled in training and supervising kitchen staff, optimizing operations, and developing customized meal plans that boost patient satisfaction and compliance with dietary needs.
Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Overview
16
16
years of professional experience
Work History
Certified Dietary Manager
Helia Healthcare
03.2022 - Current
- Trained and supervised kitchen staff, fostering a culture of teamwork and continuous improvement.
- Streamlined inventory management processes to reduce waste and improve cost efficiency in food procurement.
- Collaborated with other departments on the development of special event menus for holidays or themed days at the facility, promoting variety in meal offerings.
- Successfully resolved patient concerns or complaints related to meals or service quality by taking prompt corrective actions when needed.
- Monitored staff performance through evaluations and feedback sessions, addressing any areas needing improvement proactively.
- Ensured compliance with federal, state, and local regulations by staying current on industry best practices and adapting procedures accordingly.
- Partnered with dietitians in assessing patients' needs for therapeutic diets upon admission or during their stay at the facility.
- Participated in interdisciplinary meetings to provide expertise on patient nutritional care, supporting holistic treatment approaches.
- Optimized kitchen efficiency for better meal preparation and delivery, ensuring timely service to patients.
- Interviewed, hired and trained dietary personnel to provide optimal service.
- Purchased food supplies for department according to budget limitations.
- Improved patient satisfaction by developing and implementing customized meal plans according to their dietary needs and preferences.
Office Manager/Patient Care Tech
Adkins Family Practice
10.2021 - 01.2022
- Managed daily office operations to ensure smooth workflow and efficiency.
- Oversaw scheduling for patient appointments, optimizing time management and resource allocation.
- Coordinated communication between medical staff and patients, enhancing service quality.
- Maintained inventory of medical supplies, ensuring availability while minimizing waste.
- Assisted in financial management tasks including billing processes and budgeting oversight.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Monitored vital signs and reported changes to healthcare team for timely interventions.
- Maintained cleanliness and organization of treatment areas to promote a safe environment.
- Educated patients on post-treatment care instructions, fostering better understanding and compliance.
Laboratory Technician
SIH Herrin Hospital
03.2020 - 10.2020
- Maintained documentation on tests performed in lab.
- Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
- Reduced errors in data entry by meticulously reviewing and validating information before submission.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Entered physician ordered tests into system for phlebotomists to collect ensuring accuracy
- Answered laboratory telephone and satisfied patient requests and inquiries.
- Assisted patients as they presented for lab draws
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Home Health Aide Supervisor/Nursing Home Health Aide
Addus Healthcare
05.2010 - 02.2020
- Supervised daily operations of home health aides, ensuring compliance with care plans and safety protocols.
- Mentored and trained new staff on best practices for patient care and documentation procedures.
- Coordinated scheduling and assignment of home health aides to optimize resource allocation and service delivery.
- Conducted performance evaluations, providing feedback to enhance caregiver skills and service quality.
- Monitored patient outcomes, adjusting care strategies in collaboration with healthcare professionals as needed.
- Improved client satisfaction by implementing efficient scheduling systems for home health aide visits.
- Upheld high standards of cleanliness and infection control within client homes, conducting periodic inspections and providing guidance on best practices to caregivers.
- Managed conflict resolution among caregivers, clients, and family members to ensure harmonious relationships within the caregiving team.
- Ensured compliance with state regulations and company policies by maintaining accurate documentation of all caregiving activities.
- Maintained strict adherence to HIPAA regulations while handling sensitive patient information during daily operations.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Enhanced patient care by supervising and mentoring a team of home health aides in providing personalized assistance to clients.
- Provided transportation and appointments management.
- Documented patient information and care activities in electronic health record.
Education
High School Diploma -
Frankfort Community High School
West Frankfort Certified Food Protection Professional - Food Service Management & Nutrition Fundamentals
University of North Dakota
Grand Forks, ND08-2024
Skills
- Dietary modifications & Therapeutic Diets
- Allergen awareness
- Nutrition education
- Food safety regulations
- Sanitation protocols
- Food presentation
- Inventory management
- Food production management
- Employee recruitment & training
- Department management
- Staff monitoring & management
- Purchasing and procurement
- Department oversight
- Time management
- Multitasking Abilities
- Scheduling and calendar management
- Document management
- Operations management
- Conflict management
- Policy implementation
Timeline
Certified Dietary Manager
Helia Healthcare
03.2022 - Current
Office Manager/Patient Care Tech
Adkins Family Practice
10.2021 - 01.2022
Laboratory Technician
SIH Herrin Hospital
03.2020 - 10.2020
Home Health Aide Supervisor/Nursing Home Health Aide
Addus Healthcare
05.2010 - 02.2020
High School Diploma -
Frankfort Community High School
Certified Food Protection Professional - Food Service Management & Nutrition Fundamentals
University of North Dakota