Tiffany Hill
Lawrenceville,VA
Summary
Experienced Optometric Tech with background preparing patient for appointment with optometrist to foster outstanding examination experience. Liaises with intake staff to welcome patients and promote smooth patient transitional flow from reception to exam. Thrives on helping others and participating in patient care to create pleasant and memorable optometry visits. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Optometric Technician
MyEyeDr
South Hill, VA
02.2024 - Current
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
Home Health Aide
Public Partnerships LLC
Lawrenceville, VA
08.2019 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Improved patient well-being by providing compassionate and attentive personal care.
Customer Service Representative
Teleperformance USA
Richmond, VA
08.2022 - 11.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Cashier
Peebles Department Store
Emporia, VA
10.2018 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
No Degree - Human Services
Southside Virginia Community College
Alberta, VAHigh School Diploma -
Brunswick Senior High School
Lawrenceville06.2017
Skills
- Visual field testing
- Appointment Scheduling
- Glaucoma screening
- Diagnostic Imaging
- Insurance processing
- Optometric Equipment Operation
- Active Listening
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Patient Care
- Customer Service
- Customer Assistance
- Patience and Empathy
- Payment Processing
Timeline
Optometric Technician
MyEyeDr
02.2024 - Current
Customer Service Representative
Teleperformance USA
08.2022 - 11.2022
Home Health Aide
Public Partnerships LLC
08.2019 - Current
Cashier
Peebles Department Store
10.2018 - 08.2019
No Degree - Human Services
Southside Virginia Community College
High School Diploma -
Brunswick Senior High School