Tiffany Hixson
Business Office Manager
Chesterfield,VA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
2
2
Certifications
Work History
Office Manager
Caliber Collision
7 2021 - Current
- Maintained $0 balance for A/R over 30 days, kept this $0 balance for over 1 year.
- Establishes and maintains good working relationships with insurance adjusters.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained computer and physical filing systems.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Updated reports, managed accounts, and generated reports for company database.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Maximize your center’s workflow utilizing C.A.R.E
- Utilizes most efficient line of communication. Maintains consistency and professionalism
- Review file contents, final billing, labor, parts, before vehicle delivery. Task SA's with any follow up items needed for file delivery and close. Note customer file with payment amount to collect.
- Ensure center has adequate supplies within budget.
- es Enters Overhead invoices into monthly Overhead RO after receiving General Manager approval
- Manages and organizes all appointments through one global scheduling platform.
- Ensure positive teammate onboarding experience with accurate and timely HR processing.
- Accounts for all funds received and deposited in bank.
- Ensure accurate & timely payment receipt
- Ensure positive partner relationships with accurate & timely vendor payments.
- Provides accurate end of month reporting for center financials.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records
- Coordinated special projects and managed schedules
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages
Dental Assistant/Receptionist
Light Wave Dental
12.2019 - 03.2021
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Sterilized rooms and prepped equipment and instruments for 8 procedures daily.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Dental Assistant
Dr.Galstan and Ward
01.2017 - 11.2019
- Maintained clean and sterile work environment to prevent cross-contamination and infection.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Took dental images following strict patient protection rules, applying lead aprons.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Sterilized rooms and prepped equipment and instruments for 15 procedures daily
Office Manager
Chesterfield Trailer and Hitch
02.2013 - 07.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained computer and physical filing systems.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Delivered performance reviews, recommending additional training or advancements.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records
Education
Certificate of completion in Dental Assisting -
Powhatan School For Dental Assisting
Powhatan County, VA 08.2017 - 05.2018
Skills
Customer Service
Administrative Support
Office Management
Data Entry
Organizational Skills
Scheduling and calendar management
Excellent multi-tasking ability
Expense Reporting
Documentation and control
Clear oral/written communication
Records Management
Bookkeeping
Certification
BLS Certified, 10/01/18
Assessments
- Protecting patient privacy, Proficient, 01/01/22, Understanding privacy rules and regulations associated with patient records
- Medical receptionist skills, Proficient, 07/01/23, Managing physician schedules and maintaining accurate patient records
- Administrative support professional fit, Proficient, 12/01/20, Measures the traits that are important for successful administrative support professionals
- Customer service, Proficient, 01/01/21, Identifying and resolving common customer issues
- Administrative support professional fit, Proficient, 06/01/21, Measures the traits that are important for successful administrative support professionals
- Work style: Reliability, Proficient, 05/01/23, Tendency to be reliable, dependable, and act with integrity at work
- Attention to detail, Proficient, 05/01/23, Identifying differences in materials, following instructions, and detecting details among distracting information
- Customer focus & orientation, Proficient, 01/01/22, Responding to customer situations with sensitivity
- Work motivation, Proficient, 04/01/21, Level of motivation and discipline applied toward work
- Attention to detail, Proficient, 08/01/21, Identifying differences in materials, following instructions, and detecting details among distracting information
- Scheduling, Proficient, 04/01/22, Cross-referencing agendas and itineraries to avoid scheduling conflicts
References
Kevin Beasley, Owner/Manager, Chesterfield Trailer and Hitch, (804)639-2055
Jessica Hockett, Teacher , (804)274-0082
Danny Gomez , Manager, Caliber Collision (804) 835-6867
Timeline
Dental Assistant/Receptionist
Light Wave Dental
12.2019 - 03.2021
Certificate of completion in Dental Assisting -
Powhatan School For Dental Assisting
08.2017 - 05.2018
Dental Assistant
Dr.Galstan and Ward
01.2017 - 11.2019
Office Manager
Chesterfield Trailer and Hitch
02.2013 - 07.2019
Office Manager
Caliber Collision
7 2021 - Current
Similar Profiles
Daniel ValenciaDaniel Valencia
Regional Manager at Caliber CollisionRegional Manager at Caliber Collision
Samantha JoiSamantha Joi
Learning and Development Leader at Caliber CollisionLearning and Development Leader at Caliber Collision
Kevin KneelandKevin Kneeland
Auto Body Technician at Caliber CollisionAuto Body Technician at Caliber Collision
Timothy SnowTimothy Snow
Painter at Caliber CollisionPainter at Caliber Collision
Debby SiddonsDebby Siddons
Call Center Representative at Sequence HealthCall Center Representative at Sequence Health