Tiffany Houchens
Cave City,KY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. proficient in customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Skilled at working well under pressure, adapting to new situations and challenges to best enhance the company.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Overview
4
4
years of professional experience
Work History
Caregiver
Poynter Family
Hardyville, KY
01.2022 - 01.2024
- Assisted elderly client with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly client by engaging in conversation and participating in recreational activities.
- Maintained clean and well-organized environment for client happiness and safety.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Administered prescribed medications on a timely basis following care plan instructions.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Accompanied clients to social events such as movies or plays.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption.
- Laundered clothing and bedding to prevent infection.
- Drove client to shop for groceries, attend doctor appointments and run errands.
Event Technician
Cave Area Conference Center
Hardyville, Kentucky
04.2021 - 08.2023
- Created and maintained a clean and organized building, on a daily basis.
- Created layouts to satisfy the clients needs/ wants for their particular event.
- Setup and tore down event equipment including but not limited to tables, chairs, audio visual equipment, and props.
- Troubleshot technical issues during events such as audio visual equipment malfunctions.
- Disassembled and stored furniture after completion of each event according to company guidelines.
- Responded quickly and efficiently to last minute requests from clients during events.
- Organized seating plans according to client requirements prior to start time of events.
- Documented event proceedings through photos or notes for post-event reports.
- Managed registration tables, efficiently processing attendee check-ins and distributing materials.
- Maintained cleanliness and orderliness of event areas before, during, and after events.
- Managed inventory of event supplies, ensuring adequate stock for activities.
- Supported catering team with setup, service, and cleanup of event food and beverages.
- Used appropriate tools and materials in alignment with safety protocols and industry best practices.
- Gave guests first-rate service and support and worked to resolve concerns to mutual satisfaction.
- Circulated among guests to preserve safety and order and protect venue property.
- Greeted incoming guests, accepted payments, reviewed tickets and directed to facility locations.
- Unloaded equipment from trucks to assist in setting up venue for events.
- Checked completed work for quality and accuracy.
- Made and maintained orders of supplies as well as inventory and facilitated orders for new equipment.
Janitorial Cleaner
New Covenant Cleaners
Glasgow , KY
10.2020 - 04.2021
- Cleaned floors and surfaces by sweeping, mopping, dusting and polishing.
- Stocked, sanitized, cleaned and inspected restrooms.
- Disposed of waste and gathered individual trash bags to dispose of them properly.
- Mixed water and detergents in containers to prepare chemical cleaning solutions.
- Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
- Sanitized frequented areas and equipment using approved supplies.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Maintain all janitorial equipment in a safe working condition.
- Steam-clean or shampoo carpets in order to remove dirt buildup.
- Move heavy furniture for deep cleaning purposes if necessary.
- Perform minor repairs on buildings such as replacing ceiling tiles or repairing broken locks.
- Operate mechanical floor scrubbers for thorough cleaning of large areas.
- Inspect building for damages and defects to report for repair.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Checked and stocked inventory throughout facility to meet expected demands.
- Maintained accountability for building keys, master keys and access cards.
- Performed landscaping tasks and removed litter to maintain grounds.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
Customer Service Cashier/waitress
Wigwam General Store
Horse Cave, Kentucky
08.2024 - Current
- Welcomed customers, offering assistance to help find store items.
- Took Customer orders and helped in preparing them.
- Made sure the customer always received a pleasant and helpful experience.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Collected credit card and cash payments to complete transactions for customer orders.
- Provided information on company policies, warranties, guarantees, and other concerns.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Greeted customers promptly and provided friendly customer service.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Recommended, selected, located, and obtained products to meet customer needs.
- Offered customers carry-out service at completion of transaction.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Answered incoming phone calls from customers regarding product availability as well as assisting customers with call in orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Complied with all health and safety regulations while performing job duties.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers of in-store promotions or pricing specials.
Education
Associate of Science - Industrial Maintenance Technology
Southcentral Kentucky Community And Technical College
Bowling Green, KY10-2026
High School Diploma -
Barren County High School
Glasgow, KY06.2006
Skills
- Guest Relations Expertise
- Security Checks
- Ticket Processing
- Event Setup and Breakdown
- Project Coordination
- Skilled in some Maintenance
- Housekeeping/Janitorial
- Heavy Lifting
- Respectful and Compassionate
- Multitasking and Organization
- Dependable and Responsible
- Strong Ethics
- Incident Reporting
- Documentation
- Complex Problem-Solving
- Community activities
- Cash Handling
- Product Merchandising
- Payment Collection
- Guest Services
- Customer Complaint Resolution
- Customer Satisfaction
- POS System Operation
- Customer inquiries
- Positive and professional
- Customer service-driven
- Client meetings
- Company Branding
- Vendor coordination
- Continuous Improvement
- Fundraising Events
- Managing events start to finish
- Supplier Relations
- Crisis Management
- Item tagging
- Order Fulfillment
- Stock replenishment
- Digital and Physical Counts
- Attention to Detail
- Stocking and Organization
- Ordering Supplies
- Equipment monitoring
- Space Planning
- Material Requirements Determination
- Furnishings Selection
- Client Advisory and Recommendations
- Equipment Layout Plan
- Design Planning
- Analytical Thinking
- Excellent Communication
- Teamwork and Collaboration
- Adaptability and Flexibility
- Self Motivation
- Product selection
- Cleaning and sanitizing
- Interior and exterior cleaning
- Hazardous Material Handling
- Exceptional time management
- Professional Appearance
- Proper chemical handling
Timeline
Customer Service Cashier/waitress
Wigwam General Store
08.2024 - Current
Caregiver
Poynter Family
01.2022 - 01.2024
Event Technician
Cave Area Conference Center
04.2021 - 08.2023
Janitorial Cleaner
New Covenant Cleaners
10.2020 - 04.2021
Associate of Science - Industrial Maintenance Technology
Southcentral Kentucky Community And Technical College
High School Diploma -
Barren County High School