Tiffany Hudson

I take inbound calls and take payments for EFTPS, i am to assisted the customers with our EFTPS website and if i am unable to assist them i would refer them to the correct department

I took inbound calls for cell phone customers and direct tv customers. In that duty i had to take payments, review and make changes to their bills also had to open cases. I had to make sure the issues was resolved

I started out by taken inbound calls for FedEx customers then I was able to move to a different department within FedEx and it was One call. In that department I took inbound/outbound calls and inbound/outbound emails, I also had to open and close cases for the customers and do call backs to check on the cases