Summary
Overview
Work History
Education
Skills
Affiliations
Certifications Awards
Timeline
Generic

Tiffany Hughes

Rochester,NY

Summary

Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity.

Overview

5
5
years of professional experience

Work History

Customer Service associate

CONDUENT
Current
  • Provided superior customer service, efficiently navigating multiple computer applications and web-based information to determine eligibility for coverage while assisted new clients in signing up for insurance coverage
  • Responded to inquiries and delivered information to update and educate callers, accurately documented all interactions while adhering to HIPAA and state regulations.

Customer Service Representative

MDLive
12.2018 - 05.2020
  • Provided excellent patient service by processing consultation requests professionally and courteously
  • Ensured timely follow-up with clients or patients in a considerate manner while demonstrating expertise in healthcare laws and regulations; including HIPAA.

Pharmacy Technician/ Shift lead

Duane Reade
12.2014 - 12.2019
  • Pursued personal learning and development opportunities in pharmacy department
  • Handled day-to-day back-office cash functions such as safe count, cash register closeouts, and money drops
  • Concentrating on performance, department loss, store inventory, and loss prevention.

Carnival Cruise line

REMOTE: Contract
01.2018 - 03.2019
  • Assisted members with making easy travel friendly bookings for their cruise, while ensuring they receive the best low fare and accommodations
  • Able to put forth superior customer service, ensuring great care with all information and decisions made on every call while navigating multiple screens and web-based information.

Education

Billing and Coding Specialist -

Devry University
01.2024

Associates of Science -

Rowan College at Burlington County
01.2021

Skills

  • Detail-Oriented
  • Decision Making Skills
  • Proficient with Microsoft office 365, PowerPoint, Word, Excel, windows applications, outlook, teams, ms office
  • Ability to follow processes
  • Problem-solving and high analytical skills
  • Problem Resolution
  • Customer Support
  • Team Collaboration
  • Complex Problem-Solving
  • Clerical Support
  • Calm and Professional Under Pressure
  • Data Entry
  • Computer Skills
  • Customer Data Confidentiality
  • Remote Office Availability
  • Following scripts

Affiliations

  • National Society of Leadership & Success
  • PHI THETA KAPPA Honor Society

Certifications Awards

Customer Success District Leader of the Year 2018

Timeline

Customer Service associate

CONDUENT
Current

Customer Service Representative

MDLive
12.2018 - 05.2020

Carnival Cruise line

REMOTE: Contract
01.2018 - 03.2019

Pharmacy Technician/ Shift lead

Duane Reade
12.2014 - 12.2019

Billing and Coding Specialist -

Devry University

Associates of Science -

Rowan College at Burlington County

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Tiffany Hughes