Years of professional experience
TIffany Isaac
Mesa,AZ
Summary
Thorough team contributor with a proven track record of proactively supporting business operations through precise policy management & excellent communication. Recognized for attention to detail, adaptability, and commitment to delivering exceptional customer service and operational support in fast -paced environments. Passionate about leveraging strong interpersonal skills and technical expertise to contribute meaningfully to organizational goals.
Overview
15
15
Work History
Underwriting Service Assistant
State Farm
Tempe, AZ
03.2021 - Current
- Consistently ensured accuracy and compliance by efficiently processing complex policy changes, reducing error rates and accelerating turn-around times.
- Took initiative to independently research and resolve challenging underwriting cases by utilizing advanced internal and external resources, enhancing team productivity.
- Strengthened communication channels between internal teams and external clients, facilitating timely updates and improving case resolution speed.
- Selected for a temporary 6-month assignment, demonstrating flexibility and eagerness to expand underwriting knowledge and skills.
- Remote/hybrid experience
Customer Service Representative (Seasonal Contract)
Minted
San Francisco, CA
11.2020 - 01.2021
- Delivered personalized assistance for wedding products and holiday gifts, earning positive customer feedback for responsiveness & empathy.
- Streamlined order management processes, resolving billing and shipment issues that contributed to a smoother customer experience during peak season.
- Adapted quickly to multiple digital communication tools (Salesforce, Five9, Slack), supporting seamless team collaboration in a remote setting.
- Remote work through training and on the job, managing both phone calls and email correspondence with customers.
Social Media Agent
Spotify / 24-7 Intouch
Mesa, Az
10.2019 - 11.2020
- Resolved subscription issues across various platforms by diagnosing problems and offering tailored solutions, improving customer retention.
- Proactively implemented personal organization strategies to manage high case volumes while maintaining quality and customer satisfaction.
- Fostered positive relationships with individuals, family, and student customers through empathetic communication and technical support.
- Hybrid/Remote job
Customer Service Specialist
Apple Inc. - GC Services
Mesa, AZ
05.2017 - 10.2019
- Delivered expert phone support for consumer and business purchases, consistently exceeding customer expectations.
- Managed on average 90 to 150 calls per day with 95% or more Quality Assurance rating.
- Managed complex order inquiries, billing questions, and shipment follow-ups with accuracy and professionalism.
- Championed next-step guidance, helping customers navigate Apple's product ecosystem with confidence, improving overall user experience.
Education
Some College (No Degree) - Certified Nursing Assistant
College of Eastern Utah
Blanding, UTSkills
- Exceptional interpersonal communication and conflict resolution abilities
- Proficient multitasker in fast-paced, technology-driven environments
- Experienced with Microsoft Office Suite, Salesforce, ConnecZ, Five9, Google Suite, and Zoom
- Analytical thinker with strong problem-solving skills and resourcefulness
- Quick learner with adaptability and reliability in both remote and hybrid work settings
Timeline
Underwriting Service Assistant
State Farm
03.2021 - Current
Customer Service Representative (Seasonal Contract)
Minted
11.2020 - 01.2021
Social Media Agent
Spotify / 24-7 Intouch
10.2019 - 11.2020
Customer Service Specialist
Apple Inc. - GC Services
05.2017 - 10.2019
Some College (No Degree) - Certified Nursing Assistant
College of Eastern Utah