Tiffany Jackson
Houston,Texas
Summary
Dynamic Senior Medical Assistant skilled at optimizing patient intake and enhancing care delivery in fast-paced environments. Proven track record in scheduling, triage, and compliance, significantly improving patient access and satisfaction. Focused on fostering a safe and efficient clinical atmosphere through effective communication and teamwork.
Overview
22
22
years of professional experience
Work History
Senior Medical Assistant
Houston Methodist Hospital
Sugar Land, Texas
07.2023 - 11.2025
- Roomed patients and captured vitals, chief complaints, and medical histories in the EMR with accuracy and completeness.
- Performed EKGs, rapid strep, urinalysis, and other point-of-care tests; collected and processed blood and urine specimens; documented results promptly.
- Administered medications ordered by licensed providers and monitored for immediate reactions.
- Managed 30 patient communications daily through calls, emails, and faxes; scheduled appointments and verified eligibility to enhance patient access to care.
- Facilitated pre-authorizations and addressed billing inquiries to ensure timely care delivery and reimbursement.
- Prepared, cleaned, and maintained exam/treatment rooms; sterilized instruments per infection-control protocols.
- Monitored inventory levels and submitted replenishment orders to maintain par levels and prevent stockouts.
- Oriented and precepted new medical assistants, promoting professional communication and effective time management skills.
Medical Assistant
Next Level Urgent Care
Katy, Texas
10.2018 - 06.2023
- Managed 20–30 calls daily; greeted patients, completed registration, and verified insurance to ensure smooth patient flow.
- Scheduled appointments and coordinated referrals to specialists and other facilities.
- Escorted patients to exam rooms; obtained medical histories and measured vital signs.
- Supported providers during examinations, treatments, and minor procedures (biopsies, wound care, splinting, staple/suture removal).
- Prepared and administered medications, injections, and immunizations based on provider orders.
- Performed CLIA-waived tests (rapid strep, flu, COVID); collected, labeled, and prepared specimens (blood draws, urine) for send-out analysis; performed EKGs.
- Cleaned, stocked, and sterilized exam rooms, instruments, and equipment between patient visits.
- Reviewed treatment plans, medications, and at-home care instructions with patients and families during discharge to enhance understanding and compliance.
- Oversaw medical and office supplies; placed orders and verified receipts to maintain optimal inventory levels.
Medical Assistant
Ben Taub Surgery Center
Houston, Texas
09.2015 - 11.2017
- Supported urologists during examinations and minor office procedures, including cystoscopies, bladder scans, catheterizations, prostate biopsies, and wound care.
- Administered intramuscular and subcutaneous injections as ordered; monitored and documented patient responses to ensure safety and effectiveness.
- Escorted patients to exam rooms after registration; obtained and documented vitals, medical histories, medication reconciliation, and allergies.
- Educated patients on general care, medications, and specific procedures to enhance understanding and compliance.
- Collected and prepared laboratory specimens (urine for urinalysis/culture; venipuncture for blood tests) and performed basic in-house tests.
- Accurately documented encounters, test results, and treatments in the electronic medical record.
- Cleaned, stocked, and sterilized instruments and exam rooms per infection-control standards.
- Coordinated patient appointments to optimize scheduling efficiency., tests, procedures, and surgeries while coordinating referrals to specialists to ensure comprehensive patient care.
Correctional Clinical Associated
UTMB-Michael Unit
Tennessee Colony, Texas
01.2013 - 08.2015
- Triaged nurse sick-call requests for 15 patients and scheduled visits with nurses or providers based on clinical priority to optimize patient care.
- Collaborated with correctional officers and medical staff to facilitate safe, timely patient movement and efficient care delivery.
- Adhered to facility security protocols and privacy standards within a correctional environment.
- Managed medical records by filing, organizing, and scanning documents to ensure complete, audit-ready charts for compliance and quality assurance.
Centralized Scheduler
Palestine Regional Medical Center
Palestine, Texas
07.2010 - 12.2012
- Scheduled 30–50 appointments daily across multiple departments; aligned bookings with clinic protocols.
- Managed multi-provider calendars and prioritized tasks in fast-paced environment, ensuring timely appointment reminders.
- Coordinated referrals with insurers and specialty offices, documenting details in patient charts to streamline patient care.
- Verified insurance coverage and eligibility; obtained precertifications to prevent billing issues.
Medical Assistant
Premier Oncology
Houston, Texas
03.2007 - 12.2009
- Assisted with chemotherapy administration under RN supervision in accordance with state scope-of-practice.
- Administered 15–20 injections per day for immunizations and medications.
- Recorded vital signs with emphasis on accurate weight-based dosing for chemotherapy.
- Assisted physicians and nurses during examinations and minor procedures, enhancing patient care and procedural efficiency.
- Prepared treatment rooms by cleaning, stocking, and sterilizing equipment and instruments, ensuring adherence to infection-control policies.
- Ensured patient records reflected accurate and up-to-date treatment details. with new medications and treatment information.
- Promoted patient comfort and satisfaction during visits, contributing to a positive healthcare experience.
ER Admitting Representative
West Houston Medical Center
Houston, Texas
10.2003 - 02.2007
- Verified insurance eligibility and obtained authorizations while collecting co-payments and deductibles to ensure prompt patient service.
- Interviewed ER patients to collect personal, medical, and insurance information with accuracy.
- Registered patients for labs, surgeries, and radiology; processed admissions and discharges.
- Managed ~30 daily incoming calls, emails, and faxes, greeting and directing patients and visitors to enhance their experience.
- Coordinated with clinical staff to support efficient patient flow.
- Prepared forms and charts for each patient, liaising with patient/family to address questions and facilitate smooth admissions.
Education
Certificate Program -
University of Phoenix
Phoenix07-2026
A.A.S. Medical Assisting -
Keiser University
Fort Lauderdale06-2016
Graduate Certificate - Medical Billing And Coding
MTI College of Business And Technology
Houston, TX09-2005
Graduate Certificate - Phlebotomy
Houston Community College
Houston, TX06-2002
Skills
- Electrocardiogram (EKG)
- Rapid point-of-care testing
- Immunizations and injections
- Medication administration
- Specimen collection
- Medical history intake
- EMR documentation
- Patient scheduling
- Referral coordination
- Medication refills management
- Infection control techniques
- Patient triage
Timeline
Senior Medical Assistant
Houston Methodist Hospital
07.2023 - 11.2025
Medical Assistant
Next Level Urgent Care
10.2018 - 06.2023
Medical Assistant
Ben Taub Surgery Center
09.2015 - 11.2017
Correctional Clinical Associated
UTMB-Michael Unit
01.2013 - 08.2015
Centralized Scheduler
Palestine Regional Medical Center
07.2010 - 12.2012
Medical Assistant
Premier Oncology
03.2007 - 12.2009
ER Admitting Representative
West Houston Medical Center
10.2003 - 02.2007
Certificate Program -
University of Phoenix
A.A.S. Medical Assisting -
Keiser University
Graduate Certificate - Medical Billing And Coding
MTI College of Business And Technology
Graduate Certificate - Phlebotomy
Houston Community College