Tiffany Javior
General Manager
Chicago,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
General Manager
Cupitol
Chicago, IL
09.2021 - 03.2023
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Drove year-over-year business growth by 3% while leading operations, strategic vision, and long-range planning.
- Collaborated with cross-functional teams to develop innovative solutions.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
General Manager
CBD Hutch
Chicago, IL
10.2019 - 03.2021
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Trained new employees on proper protocols and customer service standards.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
FOH Manager
Cebu
Chicago, IL
12.2018 - 12.2020
- Motivated staff to perform at peak efficiency and quality.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Account Executive
Munch Ado
Chicago, IL
03.2017 - 01.2019
- Serviced accounts and proposed new products and services to maximize revenue.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Managed sales cycle to maintain solid customer base.
- Prepared forecasts to gain understanding of measures needed to grow business.
- Conducted integrated sales presentations to illustrate value of product or service and tailor call-to-action.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
HR Generalist
Power Solutions International Inc.
Itasca, IL
03.2015 - 10.2017
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Developed and implemented a min/max scale for hourly compensation, based on industry comparables which has resulted in increasing the base rate by 10%.
- Assisted VP of Human Resources in the organization and implementation of reorganizations and head-count reductions to cut 25% of personnel costs.
- Along with manager, developed and lead semi-annual merit meetings with 400 employees.
- Devised and conducted trainings, resulting in a more cohesive work environment and elevated interoffice communication.
- Developed and maintain company organizational chart for 500+ employees.
- Day to day employee relations which included assisting with benefits, grievances, and general company inquires.
Education
BS - Human Resources
DeVry
Addison, IL05.2017
Skills
- Product Analysis
- Economic Analysis
- Menu Planning
- Staff Development
- Total Quality Management
- Labor Cost Controls
- Verbal and Written Communication
- Cross-Functional Team Management
- Budgeting and Cost Control Strategies
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
General Manager
Cupitol
09.2021 - 03.2023
General Manager
CBD Hutch
10.2019 - 03.2021
FOH Manager
Cebu
12.2018 - 12.2020
Account Executive
Munch Ado
03.2017 - 01.2019
HR Generalist
Power Solutions International Inc.
03.2015 - 10.2017
BS - Human Resources
DeVry