Tiffany Johnson
Port Orange,FL
Summary
Accomplished Credit Manager with a proven track record at Stoneway Concrete, enhancing credit risk management through innovative policy development and effective lien management expertise. Excelled in mentoring teams and leveraging critical thinking for strategic decision-making. Achieved significant improvements in operational efficiency and customer service excellence.
Overview
9
9
years of professional experience
Work History
A/R Credit Mgr.
Stoneway Concrete
Seattle, WA
08.2020 - 02.2024
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
- Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
- Work cross-functionally with sales, management, and other departments to maintain effective operations.
- Improved credit risk management by implementing effective underwriting policies and procedures.
- Built a high-performing credit management team with a strong focus on collaboration, accountability, and continuous development.
A/R Credit Asst.
Stoneway Concrete
Seattle, WA
05.2017 - 08.2020
- Uploaded completed applications to appropriate credit system.
- Delivered diverse departmental administrative support to personnel.
- Bolstered team performance through active participation in training sessions and sharing best practices related to credit administration processes.
- Generated preliminary notices per applicable state laws and standard operating procedures.
- Contributed to efficient workflow management by prioritizing tasks based on urgency and importance, ensuring deadlines were consistently met.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Lien Specialist
Stoneway Concrete
Seattle, WA
04.2015 - 05.2017
- Demonstrated a strong commitment to customer service excellence by consistently addressing client concerns and providing timely resolutions.
- Improved turnaround times for lien filings by optimizing internal processes and utilizing technology solutions effectively.
- Facilitated smooth collaboration with other departments for seamless processing and management of liens.
- Mentored junior team members on lien perfection procedures, contributing to their professional growth and development.
Skills
- Policy Development
- Credit analysis
- Risk Analysis
- Records Management
- Debt Recovery Strategies
- Mentoring and training
- Office Administration
- Lien Management Expertise
- Active Listening
- Critical Thinking
Affiliations
- NACM 2020 - 2024
Timeline
A/R Credit Mgr.
Stoneway Concrete
08.2020 - 02.2024
A/R Credit Asst.
Stoneway Concrete
05.2017 - 08.2020
Lien Specialist
Stoneway Concrete
04.2015 - 05.2017