Tiffany Johnson
Chesapeake,VA
Summary
I am a Hardworking , Fast Learning, Motivated young lady and Mother of 2. I strive to be the best at any and everything I do and put my mind to. I'm a focused individual, once I have my mind set on a task I won't start on another until the first is completed. Any opportunity I am blessed with I will excel and be an asset to the business!
Overview
13
13
years of professional experience
1
1
Certification
Work History
Virtual Receptionist
MAP Communications
Chesapeake
11.2024 - 11.2025
- Managed incoming calls and directed them to appropriate departments promptly.
- Provided exceptional customer service through effective communication and problem-solving skills.
- Maintained accurate records of client interactions using company-specific software systems.
- Maintained up-to-date knowledge of company's products, services, and policies.
Tier 1 agent
Concentrix
Chesapeake, US
08.2021 - 10.2024
- Directing calls to correct Department. showing good customer service to each caller, active listening to callers to get them transferred to the correct department after asking qualifying questions and getting correct info from callers.
- We also switched programs within the company. I am now responsible for getting customers or providers correct information about member benefits and eligibility, set up rides for transportation and find Doctors or facilities member can go to.
- Participated in team meetings to discuss process improvements and feedback.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Performed follow-up calls with customers after resolution of their problem to ensure satisfaction levels are met.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Shift Leader
Popeye's Restaurants
Chesapeake, US
01.2017 - 10.2023
- In charge of assigning employees positions for the shift, as well as cleaning task for the week, responsibilities: Shift change, Shift count, inventory count, Safe counts.
- Keeping track of sales through your week numbers of customers we had per night.
- Ensuring all employees are following all rules and giving each customer quality customer care.
Crew Member
Mcondalds
Chesapeake, US
05.2013 - 09.2016
- Provided exceptional customer service in a fast-paced environment.
- Assisted in training new crew members on operational procedures.
- Handled cash transactions accurately at the register.
- Worked as cashier later promoted to shift leader.
Education
General Studies
Norfolk State University
Chesapeake, VAHigh school or equivalent - General
Deep Creek High School
Chesapeake, VASkills
- Customer service oriented
- Problem solving
- Management Skills
- Attention to detail
- Call routing
- Typing speed and accuracy
- Tech-savvy nature
- Empathy and patience
- Customer Service-oriented
- Basic IT troubleshooting
- Professional phone etiquette
Certification
ServSafe, 01/01/15, 01/01/21, Food handlers certified
Additional Information
Hardworking, Fast Learning, Motivated young lady. I strive to be the best at any and everything I do or put my mind to. I'm a very focused individual once I have my mind set on a task I won't start in another unless the first is completed and done so well. Any opportunity I am blessed with I ensure I will be an asset to the business!
Assessments
Customer focus & orientation, Proficient, 09/01/21, Responding to customer situations with sensitivity
Personal Information
Authorized To Work: US
Timeline
Virtual Receptionist
MAP Communications
11.2024 - 11.2025
Tier 1 agent
Concentrix
08.2021 - 10.2024
Shift Leader
Popeye's Restaurants
01.2017 - 10.2023
Crew Member
Mcondalds
05.2013 - 09.2016
General Studies
Norfolk State University
High school or equivalent - General
Deep Creek High School