Tiffany Keamo
Wailea
Summary
Dynamic leader with proven success at Four Seasons Resort Maui At Wailea, enhancing guest experience and driving revenue growth. Excelled in cross-departmental collaboration and team empowerment, achieving nearly $6M in upsell revenue. Skilled in guest experience and team leadership, with a ability for problem-solving and staff development.
Overview
2
2
years of professional experience
Work History
Resort Assistant Manager
Four Seasons Resort Maui At Wailea
03.2024 - Current
- Consistently prioritized guest comfort and satisfaction, proactively addressing concerns, gathering feedback, and providing tailored solutions to enhance the guest experience, resulting in improved guest satisfaction scores.
- Ensured a warm, welcoming arrival experience for all guests by greeting them upon check-in, personally attending to any special requests, and offering additional services to exceed expectations.
- Built strong, cross-departmental relationships with Housekeeping, Guest Services, and Accounting teams to ensure room readiness and deliver seamless, flawless experiences from check-in to check-out, while ensuring billing clarity and accuracy.
- Provided dynamic support to the Front Desk team, assisting with check-ins, check-outs, and addressing guest inquiries via phone, chat, and in-person, all while maintaining exceptional standards of professionalism, speed, and service.
- Fostered a positive, inclusive work environment, motivating and empowering team members to make decisions with confidence, promoting a culture of integrity, mutual respect, and collaboration to drive team success.
- Led essential administrative functions, including managing upsell audits, processing payroll, performing labor analysis, developing schedules, and efficiently responding to emails, ensuring smooth operational workflows.
- Maintained clear and effective communication between multiple departments, ensuring seamless guest experiences and organized, efficient daily operations.
- Facilitated daily operational meetings, ensuring alignment and addressing immediate concerns, resulting in enhanced teamwork and on-the-spot problem-solving.
- Drove exceptional upsell revenue, contributing to the Front Desk team’s success in achieving nearly $6M in upsell revenue for 2024, surpassing departmental targets and increasing overall revenue growth.
Manager in Training
Four Seasons Resort Maui At Wailea
01.2023 - 03.2024
- Cross-trained across multiple departments, including Housekeeping, Guest Services, and Front Office, to gain comprehensive knowledge of resort operations.
- Rotated between three key departments, gaining hands-on experience in diverse roles and workflows.
- Oversaw and supported both new and tenured employees, ensuring proper training, guidance, and assistance as needed.
- Collaborated closely with assistant managers and directors, learning valuable skills in team management, guest service, and operational efficiency.
Education
Bachelor of Science - Hotel And Restaurant Management
Northern Arizona University
Flagstaff, AZ12-2022
Skills
- Guest Experience
- Credit Establishing
- Team leadership
- Decision-making
- Problem-solving
- Staff training and development
Timeline
Resort Assistant Manager
Four Seasons Resort Maui At Wailea
03.2024 - Current
Manager in Training
Four Seasons Resort Maui At Wailea
01.2023 - 03.2024
Bachelor of Science - Hotel And Restaurant Management
Northern Arizona University
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