TIFFANY KELLY
Learning, Development, And Engagement
Canfield,OH
Summary
Versatile Senior Manager specializing in employee development and performance. Skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
13
13
years of professional experience
6
6
Certifications
Work History
Senior Manager, Learning and Development
Schneider Downs
Pittsburgh, PA
02.2020 - Current
- Created and implemented Emerging Leaders program, designed to build capabilities for 96 emerging leaders across firm.
- Co-created new Mentor/Coach program to connect employees through aligned leadership and skill development sessions. Program participation increased by 50% within first year.
- Co-lead DEIB Committee as firm’s Certified Diversity Professional/ Psychological Safety Practitioner, guiding in areas of focus group discussions for training and ERG development.
- Manage licensure/certification continuing education requirements process for over 600 professionals, including management of firm’s L&D Education budget, annual education calendar, with 100% compliance of governing body requirements.
- Project Manager for Skillsoft Percipio partnership. Develop curriculum aligning technical and professional development skills to employee-level core competencies. Successfully drove platform utilization to 70% within six months of implementation.
Product Documentation and Training Consultant
MedeAnalytics
Richardson, TX
11.2010 - 02.2020
- Partnered with Product Management Team to provide recommendations for migration of end-user learning resources to increase client satisfaction and end-user adoption
- Designed and launched new Resource Center including Online Help and 23 product MedeBytes, which included ‘How To’ videos, product user guides, User Acceptance Testing (UAT) guides, and product release notes
- Provided training support to Product teams to independently manage online help resources
- Provided instructional design support to update eLearning courses.
Training Service Manager/Instructional Design Consultant
KTA-Tator, Inc
Pittsburgh, PA
04.2017 - 10.2018
- Collaborated with senior leadership team to understand business needs and successfully provided suggestions to reduce costs and increase revenue related to client training. Reduction of $146,000 in operating budget with recommendation to not add two FTE to training department.
- Conducted industry research and identified opportunities t. o expand course offerings in additional geographic locations.
Manager, Employee Relations and Development
Raffa, PC
Washington DC, DC
08.2011 - 03.2017
- Served as point of contact for all employee relations matters, including performance management concerns, employee concerns or complaints.
- Managed onboarding of new employees with firm and business unit training.
- Designed and implemented employee development programs including Emerging Leaders and New Manager program.
- Owned Performance Management process including Individual Development/Performance Improvement Plans. Ensured 100% compliance of performance review processes.
Education
Master of Business Administration (MBA) -
Youngstown State University
YoungstownBachelor of Science - Psychology
University of Pittsburgh
Pittsburgh, PA 05.2001 -
Skills
Relationship Management
Employee Development Program Development
Learning Management System/Performance Review Platform implementationEqual Opportunities Facilitation
Project Planning and Development
Teamwork and Collaboration
Analytical and Critical Thinking
MS Office
Process Improvement Solutions
Budget Administration
Accomplishments
- Conducted VILT for industry wide conference. Authored articles relating to remote employee coaching and microlearning benefits.
- Successfully migrated ILT library to VILT as part of our long-term remote/hybrid work model
- Co-created and implemented Mentor and Coach Program, focusing on goal setting, talent deployment, and participation in skill-enhancing sessions to develop personal and professional skills
- Creation and implementation of leadership development program, leveraging the firm’s underutilized HRIS software tools and DiSC 360 for 360 feedback and targeted support plans
- Led Human Capital Process improvement project, and current state/future state mapping, resulting in policy updates and improved collaboration with internal teams
- Partnered with business unit shareholders to design and implement employee development curriculums in alignment with firm/AICPA core competencies
- Led and managed the implementation of Micron System’s CE Manager and Top Performance platforms for continuing education (CPE) and performance management
- Successful implementation of the statewide GE Centricity Electronic Health Records Project as Project/Training Manager
- Developed and implemented a nurse preceptor/shadow program within contracted correctional facilities.
Certification
Certified Scrum Master (CSM)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Manager, Learning and Development
Schneider Downs
02.2020 - Current
Training Service Manager/Instructional Design Consultant
KTA-Tator, Inc
04.2017 - 10.2018
Manager, Employee Relations and Development
Raffa, PC
08.2011 - 03.2017
Product Documentation and Training Consultant
MedeAnalytics
11.2010 - 02.2020
Bachelor of Science - Psychology
University of Pittsburgh
05.2001 -
Master of Business Administration (MBA) -
Youngstown State University