Tiffany Kelly
Sherrills Ford,NC
Summary
With a proven track record at Ecuador Shores Realty, I excel in business management and customer relations, driving operational efficiency and strong client relationships. My expertise ranges from Business owner, running day to day operations and office management. Organized and efficient Data Entry Clerk with 20+ years of experience Multi-talented in smoothly handling office administration support tasks. I'm known for my strategic planning abilities and exceptional communication skills, ensuring business success.
Professional data management specialist prepared for this role. Strong background in accurate data entry, database management, and information integrity. Known for attention to detail, efficient time management, and strong organizational skills.
Overview
20
20
years of professional experience
Work History
Owner
Ecuador Shores Realty
06.2014 - 08.2023
- Managed day-to-day business operations for a multi-million dollar real estate company.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Trained and motivated employees to perform daily business functions.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Front Desk Manager
Softrock
03.2011 - 04.2013
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw front desk operations with reputation, staff productivity, and operational efficiency.
- Managed front desk maintenance of client records.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Streamlined data entry processes for increased efficiency in managing information resources.
- Reduced order processing time with accurate data entry and effective communication between departments.
- Facilitated timely completion of projects with accurate data entry, proofreading, and editing tasks.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Bachelor of Arts - Criminal Justice & Business
Palm Beach Community College
Boca Raton, FLSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Business management
- Business planning
- Financial management
- Staff hiring
- Business launch
- Administrative oversight
- Data entry and recordkeeping
- Computer literacy and data entry
Timeline
Owner
Ecuador Shores Realty
06.2014 - 08.2023
Front Desk Manager
Softrock
03.2011 - 04.2013
Bachelor of Arts - Criminal Justice & Business
Palm Beach Community College
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