Tiffany Koprivica
The Basil Leaf Cafe
Edwardsville,IL
11
years of professional experience
Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Diligent in sales with solid background in inside sales. Demonstrated success in building strong client relationships and driving sales growth. Proven ability to utilize communication and negotiation skills to meet and exceed targets. Sales professional with experience in driving revenue growth and building client relationships. Strong focus on team collaboration and achieving results. Skilled in lead generation, customer relationship management, and sales negotiation. Reliable and adaptable to changing needs, delivering consistent outcomes.
Work History
Server
5 Months- Provided exceptional customer service by efficiently taking and processing orders.
- Assisted team in delivering food and beverages promptly during peak hours.
- Collaborated with kitchen staff to ensure accurate meal preparation and special requests.
- Maintained cleanliness and organization of dining area to enhance guest experience.
Server/Bartender
2 Years 3 Months- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new team members on menu offerings and service protocols.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Implemented upselling techniques to increase daily sales revenue effectively.
- Monitored dining environment for guest satisfaction, adjusting service based on feedback received.
- Developed strong relationships with regular customers to foster loyalty and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Bartender
1 Year 11 Months- Provided exceptional customer service by engaging with patrons and addressing inquiries.
- Crafted a diverse range of cocktails and beverages to enhance customer experience.
- Trained new staff on beverage preparation techniques and customer service protocols.
- Maintained cleanliness and organization of bar area to ensure efficient workflow.
- Assisted in developing seasonal drink menus based on customer preferences and trends.
- Implemented strategies to improve speed of service during peak hours, enhancing overall efficiency.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Receptionist
1 Year 4 Months- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Coordinated appointment scheduling, ensuring optimal use of staff time and resources.
- Maintained organized reception area, enhancing client experience and professional image.
- Developed and implemented filing system, improving document retrieval efficiency for team members.
- Handled incoming correspondence, prioritizing urgent requests and facilitating timely responses.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
Bartender
2 Years 1 Month- Collaborated with kitchen staff to coordinate food and drink pairings for events.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Inside Sales Representative
2 Years 5 Months- Developed and maintained relationships with clients to enhance customer satisfaction and loyalty.
- Conducted thorough needs assessments to identify client requirements and recommend appropriate solutions.
- Implemented CRM tools to track leads, manage client interactions, and optimize follow-up strategies.
- Trained and mentored junior sales staff on best practices for effective communication and sales techniques.
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
Education
Bachelor of Science - Marketing
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Professional appearance
Hospitality service expertise
Customer service
Cleanliness standards
Safe food handling
Menu memorization
Food running
Timeline
Server
Barleys Kitchen and Tap
03.2026 - CurrentRead More
Server/Bartender
The Basil Leaf Cafe
05.2024 - CurrentRead More
Bartender
Cosmo Burger
06.2022 - 05.2024Read More
Receptionist
PBK & Associates
01.2021 - 05.2022Read More
Bartender
Grinders Above & Beyond
02.2018 - 03.2020Read More
Inside Sales Representative
Home Advisor
03.2015 - 08.2017Read More
Emporia State University
Bachelor of Science from Marketing
Read More