Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Koseski

Glendale

Summary

Retail management professional with strong leadership background. Proven ability to enhance store performance and foster team collaboration to achieve results. Known for adaptability, reliability, and effective problem-solving in dynamic settings.

Overview

12
12
years of professional experience

Work History

Multi-Store Manager

Claire's
10.2013 - 08.2025
  • Maintained a high level of product knowledge across various categories to effectively guide staff members in assisting customers.
  • Increased overall store performance by implementing effective sales strategies and staff training programs.
  • Achieved consistent sales growth across multiple locations through proactive team leadership and effective marketing initiatives.
  • Optimized store layouts for increased foot traffic and maximized sales potential.
  • Implemented loss prevention measures for minimized shrinkage and increased profitability.
  • Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for professional development.
  • Reduced employee turnover rates with comprehensive onboarding processes, ongoing training, and supportive management practices.
  • Streamlined inventory management processes for improved efficiency and reduced stock discrepancies.
  • Addressed escalated customer concerns promptly with appropriate resolutions to maintain positive customer experiences.
  • Oversaw visual merchandising efforts in all stores to create engaging displays that drove sales results.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.

Call Center Representative

Lexington Law
10.2017 - 03.2018
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

High School Diploma -

Cortez High School
Phoenix, AZ

Certified Professional Biller - Medical Billing And Coding

Apollo College
Phoenix, AZ

Skills

  • Store operations
  • Recruitment and hiring
  • Brand awareness
  • Employee scheduling
  • Merchandise planning
  • Teamwork and collaboration
  • Time management
  • Team leadership
  • Staff training/development
  • Task prioritization
  • Staff training

Timeline

Call Center Representative

Lexington Law
10.2017 - 03.2018

Multi-Store Manager

Claire's
10.2013 - 08.2025

High School Diploma -

Cortez High School

Certified Professional Biller - Medical Billing And Coding

Apollo College

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