Tiffany Krolikowski-Holz
Lincoln,NE
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Development Technician ll
State of Nebraska
07.2023 - Current
- Provide care for individuals with intellectual and/or developmental disabilities in a facility setting
- Train skills, abilities, and behaviors according to individuals’ written plans
Caregiver/Aide
TheKey
12.2022 - Current
- Assist clients with essential daily care
- Assisted with personal care, hygiene, bathing, dressing, meal prep etc
- Help with shopping and transportation
- Mental Stimulation
- Encourage independence and self-care
Client Care Manager
DIGNITY HOME CARE
08.2022 - 12.2022
- Always available to the needs of clients
- Client Intake
- Create an appropriate care plan, client specific orientation and caregiver training requirements for assigned clients
- Review Caregiver performance and client satisfaction following the start of service (or as necessary) to identify issues and make the appropriate corrections
- Care Management & Client Retention
- Supervised 25 plus employees and 25 clients
- Schedule coordinator for employees and covered shifts when needed.
Transportation Security Officer
TSA (Transportation Security Administration)
03.2021 - 05.2022
- Performing searches and screening the property of passengers
- Interacting with the public, giving directions, and responding to inquiries
- Engaging in continuous development of critical thinking
- Maintaining focus and awareness while working in a stressful environment.
Security Specialist Tech II
Lincoln Regional Center
02.2020 - 11.2021
- Help adults during their recovery from mental illness
- Observed and recorded behaviors
- Helped the patients with daily programs and personal care
- Worked with victims of abuse and mental health
- Security and safety
- Patient Monitoring
- Patient observation
- Knowledge of medical term
Customer Service Representative
Home Advisor
08.2015 - 02.2017
- Inbound and outbound call center customer service
- Found customer's home repair and services
- Set up appointments for services with companies
Direct Support Associate
ResCare Community Alternatives
10.2014 - 04.2016
- Assist clients with accessing community resources and encourage self-help activities
- Provide assistance and support of employment for disabled adult clients
- Transport clients to and from work sites as needed
- Observing and Monitoring clients
- Knowledge of medical terminology and treatments
Security Technician II
Lincoln Regional Center Hospital
02.2010 - 07.2014
- Followed patient treatment plans
- Observed and documented patient behaviors
- Assisted in helping patients with daily self care practices
- Maintained patient safety
- Encourage independent and self care
- Knowledge of medical terminology
Education
Master's degree - Criminology
Purdue-West Lafayette
11.2023
Bachelor's - Criminal Justice
Purdue University global- Lincoln
Lincoln, NE10.2019
Associate - Criminal Justice
Kaplan University
Lincoln, NE03.2010
Office Technology in Medical Assisting -
Hamilton College
Lincoln, NE01.2005
Skills
- Microsoft Office (10 years)
- Office Management (2 years)
- Customer Support (10 years)
- Customer Service (10 years)
- Crisis Intervention (10 years)
- Conflict Management (5 years)
- Behavioral health (10 years)
- Behavioral therapy (10 years)
- Crisis management (10 years)
- Behavior Management (10 years)
- Communication skills (10 years)
- Investigation Skills (6 years)
- Caregiving (10 years)
- Organizational skills (10 years)
- Medical terminology (10 years)
Certification
Driver's License
Additional Information
I was a volunteer student athletic trainer in high school 1993-1996. I also took a medical terminology course in 1997 and during my education while working on my medical/ office technology certificate in 2006. I have worked in a medical setting since 2010.
Timeline
Development Technician ll
State of Nebraska
07.2023 - Current
Caregiver/Aide
TheKey
12.2022 - Current
Client Care Manager
DIGNITY HOME CARE
08.2022 - 12.2022
Transportation Security Officer
TSA (Transportation Security Administration)
03.2021 - 05.2022
Security Specialist Tech II
Lincoln Regional Center
02.2020 - 11.2021
Customer Service Representative
Home Advisor
08.2015 - 02.2017
Direct Support Associate
ResCare Community Alternatives
10.2014 - 04.2016
Security Technician II
Lincoln Regional Center Hospital
02.2010 - 07.2014
Master's degree - Criminology
Purdue-West Lafayette
Bachelor's - Criminal Justice
Purdue University global- Lincoln
Associate - Criminal Justice
Kaplan University
Office Technology in Medical Assisting -
Hamilton College
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