Debra Langford
Philadelphia,United States
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Overview
20
20
years of professional experience
Work History
Casino Cashier
Sugar House Casino
02.2020 - Current
- Quickly and accurately counted drawers at start and end of each shift.
- Improved overall departmental performance by actively participating in ongoing training sessions and incorporating feedback from evaluations.
- Established trust with coworkers and supervisors through consistent adherence to company policies and ethical practices.
- Paid winnings and collected losing bets as established by rules and procedures of each specific game.
- Provided prompt resolution of customer disputes or concerns, fostering a positive atmosphere within the casino.
- Reduced discrepancies in financial reporting through meticulous record-keeping and attention to detail.
Assistant Manager
Save A Lot
08.2013 - 02.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Assistant Administrative Secretary
Brown's Funeral Home
09.2007 - 10.2009
- Streamlined office processes by implementing efficient filing and organizational systems.
- Proactively identified opportunities for process improvements within the office environment leading to increased productivity and efficiency.
- Supported event planning initiatives by coordinating logistics, managing invitations, and assisting with day-of execution details.
- Contributed to a positive work environment with exceptional interpersonal skills and the ability to adapt to various personalities.
- Provided backup support for other administrative staff during times of high volume or absenteeism, demonstrating flexibility and strong teamwork abilities.
Assistant Secretary
Southside Community College
04.2004 - 03.2006
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed sensitive information with discretion, ensuring the confidentiality of company documents and communications.
- Ensured timely completion of projects by effectively prioritizing tasks and coordinating resources.
- Kept reception area clean and neat to give visitors positive first impression.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Prepared professional meeting agendas and minutes to maintain clear communication and recordkeeping.
Education
AAS Business Management - Business Administration And Management
Southside Virginia Community College
Alberta, VA08.2005
Skills
- Call center experience
- Data entry proficiency
- Patience and composure
- Cash Handling
- Adherence to high customer service standards
- Excellent time management skills
- Microsoft Outlook, Word, and Excel
- Customer Service
- Handling Escalations
Languages
Spanish
Elementary
Timeline
Casino Cashier
Sugar House Casino
02.2020 - Current
Assistant Manager
Save A Lot
08.2013 - 02.2020
Assistant Administrative Secretary
Brown's Funeral Home
09.2007 - 10.2009
Assistant Secretary
Southside Community College
04.2004 - 03.2006
AAS Business Management - Business Administration And Management
Southside Virginia Community College
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