Tiffany Lea
Modesto,CA
Summary
Dedicated and detail-oriented clerical professional with 3 years of experience in office administration. Efficiently manages office tasks, maintains records, and provides support to staff. Demonstrates strong organizational skills and the ability to effectively prioritize tasks. Possesses excellent communication and interpersonal abilities. Seeking a clerical position to leverage skills and contribute to the efficiency and success of the office.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Compass Group USA
Modesto, CA
04.2022 - Current
- Maintained an average 30 minute response time on all calls, texts, and emails
- Proactively addressed client complaints and resolved them.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Increased operational efficiency through proficient use of office equipment such as printers, copiers, scanners, and computers.
- Eased workload for managers by taking on delegated tasks efficiently without compromising quality or attention to detail.
- Optimized time management by effectively multitasking across various responsibilities while adhering to strict deadlines.
- Maintained a high level of confidentiality when handling sensitive information, ensuring the privacy of clients and colleagues alike.
- Assisted in maintaining a clean and orderly office space, contributing to a productive work environment for all team members.
Supervisor
Compass Group USA
Modesto, CA
01.2018 - 04.2022
- Trained and supervised 20 new employees
- Streamlined inventory management to eliminate the need for stock replenishment
- Established personal connections with customers, exceeding customer service expectations
- Performed a full audit of inventory and sales reports, ensuring accuracy
- Trained store personnel on how to interact with customers, not just sell items
- Provided customer service and was involved in training of new team members each month
- Supervised over 20 employees
- Cash handling
- Key holder.
Office Assistant-food service clerk
Compass Group USA
Modesto, CA
01.2016 - 01.2018
- Handled customer requests and maintained accurate notes for each request
- Maintained an average 30 minute response time on all calls, texts, and emails
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Took food orders of patients
- Answered multi-line phones
- Filing, faxing, and copying
- Printed tickets for each meal period.
Education
Business information technology -
Modesto junior college
Modesto, CA04.2025
Skills
- Microsoft word
- Microsoft excel
- Microsoft office
- Administrative experience
- Time management
- Customer service
- Data entry
- Organizational skills
Certification
CPR Certified
Additional Information
References Available upon request
Timeline
Administrative Assistant
Compass Group USA
04.2022 - Current
Supervisor
Compass Group USA
01.2018 - 04.2022
Office Assistant-food service clerk
Compass Group USA
01.2016 - 01.2018
Business information technology -
Modesto junior college